With version 8.x you can not choose if you want to run Dev Studio in 32 or 64 bit JRE. On a 64-bit client it ask for a 64-bit JRE. If you change to 32-bit after the installation, and Dev Studio want start.
-- J 2014-11-10 19:44 GMT+01:00 Pierson, Shawn <shawn.pier...@energytransfer.com> : > ** > > I’m not the one that did the install so I haven’t investigated them in > detail, but a few of the issues are: > > > > 1) FTS became misconfigured, had to be reconfigured. > > 2) Several formerly 64-bit JRE plugins now require a 32-bit JRE (I > was skeptical about this but BMC support were the ones that told us that > most of the plugins can’t run against a 64-bit JRE.) > > 3) Custom approvals are not working correctly, after the approval > engine not running at all. > > 4) We can’t get rid of the Compatibility View error that sparked > this thread > > 5) ADDM is unable to write to the CMDB because of Normalization > Engine errors (even though we don’t have in-line normalization turned on.) > > 6) Other plugin and JRE issues. > > > > This all happened from the AR System, Mid-Tier, and Atrium Core upgrades. > I think AR System is the main area all these are an issue in. > Interestingly, the ITSM upgrade that we did in one of our environments > introduced no real errors other than conflicting with several of our > customizations. My strategy has always been to try to remain as out of the > box as possible but through some events I don’t want to get into, we’ve > painted ourselves into a corner around email where we have a massively > customized RBE as well as outgoing HTML formatted emails. That’s not BMC’s > fault though, that’s an internal organizational failure, but the AR System > issues shouldn’t be happening at all. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Monday, November 10, 2014 11:17 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect > > > > ** > > What kind of issues are you running into with 8.1.2? > > > > On Mon, Nov 10, 2014 at 5:41 AM, Pierson, Shawn < > shawn.pier...@energytransfer.com> wrote: > > ** > > That’s odd but good that that worked for you because it didn’t for my > environment. It may be a moot point though, we’re running into so many > issues with 8.1.2 that I’m not sure we’re going to go live with any of it > and just wait for the next release. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller > *Sent:* Friday, November 07, 2014 6:09 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: ITSM 8.1.2 Mid-Tier Compatibility Mode Defect > > > > ** > > HA! You know what our standard desktop looks like :) There are a ton > of clinical web apps that have much more stringent browser > requirements/limitations and I really don't want to get involved in that > mess. We are a custom shop so our forms are typically much lighter than > ITSM. The newer JavaScripting engines past IE8 will be welcomed but IE8 is > doing ok for use right now. > > > > Fortunately I found changing *arsystem.compatibility_view* from true to > false in config.properties and restarting MT did the trick. I wish there > was some documentation on this setting so I could see if there is some > downside to doing this but so far things look good. > > > > Jason > > > > On Thu, Oct 30, 2014 at 5:03 PM, LJ LongWing <lj.longw...@gmail.com> > wrote: > > ** > > I haven't investigated this thoroughly, but, I think it would be worth the > effort to work with your desktop team. It is my understanding that > compatibility mode is significantly slower than non, and that is the > primary reason that the message was instituted. > > On Oct 30, 2014 5:44 PM, "Jason Miller" <jason.mil...@gmail.com> wrote: > > ** > > Hi Shawn, > > > > Did you get anywhere with this? We just upgrade our dev and QA to SP2 and > are now seeing this (annoying) message. Our browser it highly managed and > I really don't want to have to include our desktop team in order to update > to SP2. I am not going to put SP2 in production without getting rid of > this message though. > > > > Thanks, > > Jason > > > > On Wed, Oct 8, 2014 at 7:11 AM, Pierson, Shawn < > shawn.pier...@energytransfer.com> wrote: > > ** > > It looks like we found a defect in the combination of ARS and Mid-Tier > 8.1.2. It is happening with both IE9 and IE11. > > > > What happened is that after upgrading the mid-tier, we started seeing this > warning at the top of the screen: > > IE is running in Compatibility View. Please remove Mid-tier URL from > either IE Compatibility View Settings or Registry location. (ARWARN 9429) > > > > This is completely useless, because it’s not like the Remedy team or our > users have any say over whether we run things in compatibility mode or not, > so we added 9429 to our Suppress-warnings: list in ar.cfg. > > > > This worked great until we also upgraded the application server. Now > either Suppress-warnings doesn’t work or this specific error is impossible > to disable. We’re working with BMC support and they’ve been responding > quickly, but it appears they don’t understand the reason we don’t want that > error on the top of every single screen. Unfortunately, if we can’t find a > way to disable this, we’re going to be unable to upgrade. Hopefully BMC > recognizes the error of their ways and releases a hotfix soon. > > > > Do any of you have any ideas of how to suppress that message in the > meantime? > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed here > <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot > access hyperlink, please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
