Hi Claire, Take a look at this list: https://docs.bmc.com/docs/display/public/ars81/Using+label-value+pairs+in+templates
Jason On Wed, Nov 19, 2014 at 6:50 AM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > I used to have a document that was very specific in where not to use a > colon in an email template being sent to Remedy. > > I can’t find it in the documentation other than do not use > > Name: > Login: > Server: > > > Are there any others that are going to make the email engine reject the > incoming mail? > > ITSM 7.6.04 SP5 > ARS 7.6.04 SP5 > Oracle 11.2.0.3.0 - 64bit Production > Win 2008 Server > > Claire Sanford > Information Systems Division > Memorial Hermann Healthcare System > claire.sanf...@memorialhermann.org > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"