I didn't build but extended with several new functions a shipping/receiving module for our warehouse that handles IT equipment. It ties into the CMDB so items received from a supplier get a new CI record created and shipping a CI to a person will create the relationship records (or update AIQ for bulk inventory items). The ship function was there when I came along but I added Receive and Move functions and will be adding a couple more soon. This module creates a transactional record every time an asset changes sites or comes into/out of the warehouse so it helps with reporting needs. This is a lot easier for the warehouse team than using the CMDB interface to do these daily tasks.
This one was interesting as the ITSM 7.1 code was built to basically only allow one product name (let alone CI record) per CTI in the Bulk Inventory class so I had to futz around with their code to get it to handle multiple products per CTI and even multiple CI records per product name for bulk inventory. -Rick -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Zee Remshab Sent: Wednesday, November 19, 2014 12:52 AM To: arslist@ARSLIST.ORG Subject: What was the most recent ARS app you built? dear list, to make it short, it looks to me the Remedy products tend to be more and more out-of-the-box. You install the soft, configure it a bit here and there, load base data and here you go youpeee !! esta la fiesta !! From a business point of view that makes sense for BMC and experienced experts. It appears to me being always less room for customised and/or homemade tools to deal with ITIL processes. After having wondered how difficult it could be to dive into the ITSM development if anything like this would even make sense to mention, I am wondering how many of you have recently developed something out of the out-of-the-box products. Zee _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
