Hi Ok that makes sense then - so the server group ranking is on the AR Server level and not the ITSM applications level. That would explain the need for a load balancer then - I dont know why I was under the impression that you setup ranking for the ITSM applications - must have read something incorrectly somewhere.
On Mon, Nov 24, 2014 at 2:55 PM, Chetan Shinde <chetanshi...@gmail.com> wrote: > ** > Server grouping / ranking is configured at the AR server level wherein > only the operations are considered and not the ITSM applications to be part > of it. Operations like admin, escalation, email engine, cmdb engine etc are > part of the ranking form. There is no configuration for ITSM applications > in server group. Any request coming from the enduser for the ITSM > applications will be considered as a normal transaction to the database. If > I remember correctly in the recent versions the servergroup name in the AR > configuration does not have much significance. So the type of routing > (round-robin, capacity,etc) defined in the Loadbalancer will help the > request to route to the particular AR server and then the database > operation will be performed on it. > Hope this helps. > > Regards, > Chetan Shinde > > On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy <bradrem...@gmail.com> wrote: > >> ** >> Hi >> >> We are busy with our version 8 project and we are setting up a server >> group environment that will have 3 servers in it. Of the 3 servers in the >> server group, 1 will be a dedicated Admin server. >> >> Our plan is to have a load balancer that will direct traffic to the 2 >> remedy ITSM servers in the server group however we just want to confirm >> some things that we cannot seem to find in any of the documentation. >> >> We are a worried about the need for a load balancer with a server group. >> If the servers in a server group are both configured in the ranking form to >> handle separate ITSM applications, how will that ranking be affected by the >> load balancer? >> >> For example, if the one sever is configured to handle incidents and the >> second server is configured to handle Change Requests, how will the remedy >> server group handle if the load balancer sends a incident request to the >> second server? >> >> The load balancer is configured to point to each of the individual >> servers and not the server group name which doesn't make sense when you >> take the ranking form into consideration. >> >> Any advice would be appreciated. >> >> Cheers >> Brad >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
