Make sure you download and thoroughly read the install/config guide for server groups well before you get started.
There are a few things in there that can trip you up the first time too, especially the parts about the secondary installs on the 2nd and 3rd servers for the applications, etc. After you've been through it a few times it's pretty straight forward. Also - are you having separate MT boxes? Or are they on the same box as the servers? That can add some complexity depending on how you're doing it etc. William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chetan Shinde Sent: Monday, November 24, 2014 7:04 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy Server groups with Load balancer ** Yes correct. So once you install the server in server group mode, the ranking form will be populated with the records for the operations that can be ranked and the count should be 13 in all. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:30 PM, BradRemedy <bradrem...@gmail.com<mailto:bradrem...@gmail.com>> wrote: ** Hi Ok that makes sense then - so the server group ranking is on the AR Server level and not the ITSM applications level. That would explain the need for a load balancer then - I dont know why I was under the impression that you setup ranking for the ITSM applications - must have read something incorrectly somewhere. On Mon, Nov 24, 2014 at 2:55 PM, Chetan Shinde <chetanshi...@gmail.com<mailto:chetanshi...@gmail.com>> wrote: ** Server grouping / ranking is configured at the AR server level wherein only the operations are considered and not the ITSM applications to be part of it. Operations like admin, escalation, email engine, cmdb engine etc are part of the ranking form. There is no configuration for ITSM applications in server group. Any request coming from the enduser for the ITSM applications will be considered as a normal transaction to the database. If I remember correctly in the recent versions the servergroup name in the AR configuration does not have much significance. So the type of routing (round-robin, capacity,etc) defined in the Loadbalancer will help the request to route to the particular AR server and then the database operation will be performed on it. Hope this helps. Regards, Chetan Shinde On Mon, Nov 24, 2014 at 6:12 PM, BradRemedy <bradrem...@gmail.com<mailto:bradrem...@gmail.com>> wrote: ** Hi We are busy with our version 8 project and we are setting up a server group environment that will have 3 servers in it. Of the 3 servers in the server group, 1 will be a dedicated Admin server. Our plan is to have a load balancer that will direct traffic to the 2 remedy ITSM servers in the server group however we just want to confirm some things that we cannot seem to find in any of the documentation. We are a worried about the need for a load balancer with a server group. If the servers in a server group are both configured in the ranking form to handle separate ITSM applications, how will that ranking be affected by the load balancer? For example, if the one sever is configured to handle incidents and the second server is configured to handle Change Requests, how will the remedy server group handle if the load balancer sends a incident request to the second server? The load balancer is configured to point to each of the individual servers and not the server group name which doesn't make sense when you take the ranking form into consideration. Any advice would be appreciated. Cheers Brad _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ ________________________________ No virus found in this message. Checked by AVG - www.avg.com<http://www.avg.com> Version: 2014.0.4794 / Virus Database: 4189/8605 - Release Date: 11/21/14 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
