Hi Kathy, Do you have customizations on CORE AR forms ? Planning the upgrade : https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade
All information on upgrades : https://kb.bmc.com/infocenter/index?page=content&id=S:KA400850 Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris Sent: Tuesday, January 13, 2015 12:44 AM To: arslist@ARSLIST.ORG Subject: Upgrade to 8.1 AR/ITSM ** Hi, We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1. I would like to find out from other experts - which approach would you take? A) A new 8.1 install and copy objects over after converting the custom code to overlays or B) Copy over point database and point to the new instance? upgrade in place? We have a preference already, just want to confirm. Also, what are some gotcha's that we need to look out for. I have been doing lots or reading, however I want to make sure this upgrade runs as smooth as possible so your feedback is appreciated. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
