**

I was planning a new install of 8.1 (not a upgrade in place) and then migrating 
the data. Would I use the Data Import (i.e. spreadsheets) and Migrator or is 
there a better way of bringing the data over without paying for a new tool . A 
Remedy admin had mentioned copying everything over and pointing to the new 
instance.  Since the data structures are different – this seems like this would 
present a problem correct? 

 

I have been reading a lot of the documentation, and I understand there is an 
Amigo program. Upgrading these older customized systems, what has been the 
gotcha’s others?  Any recommendations/advise? Warnings? Has anyone worked with 
the Amigo program?

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sean Harries
Sent: Tuesday, January 13, 2015 4:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Upgrade to 8.1 AR/ITSM

 

** 

Hi Kathy, 

 

for an older version of ITSM like yours we would recommend a new instance of 
ITSM 8.1 rather than any upgrade in place. With a clean install you will know 
that you have only taken the customizations that you really need rather than 
legacy bug fixes and code that has been superseded by ITSM 8.1.

 

A clean 8.1 install will generally be faster, easier to support and of course 
easier to upgrade to the next ITSM version. You will of course still need to 
review the customizations you have applied to your current system and decide 
what you need to retain, but that is of course best practice with an upgrade 
anyway.

 

As for the data, you will want to migrate over the foundation data, and the 
transactional data onto ITSM 8.1 . This is an ideal time to clean up data and 
potentially archive some of the tickets that you no longer need direct access 
to. We use our Customer Move Tool (more info http://www.alderstone.com/cmt) for 
this, as we can migrate all modules data or a reduced set, depending on your 
requirements. In general we've been able to move all data within one day and 
the upgrade process becomes very smooth indeed. Please let me know if you would 
like to talk about this in more detail or I can set up a Demo of our migration 
tool to show you the flexibility and power of the application.


regards

 

Sean

 

Sean Harries
Alderstone Consulting Ltd

 

Revolutionise your management of BMC Remedy ITSM Services with CMT 
<http://alderstone.com/cmt/> 


Mobile: +44 (0)7976 558048
Skype: seanharries
MSN:  <mailto:sean.harr...@alderstone.com> seanharr...@alderstone.com
e-mail:  <http://sean.harr...@alderstone.com/> sean.harr...@alderstone.com
Linkedin:  <http://www.linkedin.com/in/seanharries> 
http://www.linkedin.com/in/seanharries

 

On 13 January 2015 at 07:39, Patil, Vivek <vivek_pa...@bmc.com> wrote:

** 

Hi Kathy,

   Do you have customizations on CORE AR forms ?

 

Planning the upgrade : 
https://docs.bmc.com/docs/display/public/itsm81/Planning%20the%20upgrade

 

All information on upgrades : https://kb.bmc.com/infocenter/index?page=content 
<https://kb.bmc.com/infocenter/index?page=content&id=S:KA400850> &id=S:KA400850

 

 

 

Thanks,
  Vivek

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of KathyMorris
Sent: Tuesday, January 13, 2015 12:44 AM
To: arslist@ARSLIST.ORG
Subject: Upgrade to 8.1 AR/ITSM

 

** 

Hi,

 

We are upgrading from 7.0.3 ITSM /AR 7.5 (highly customized) to 8.1.  I would 
like to find out from other experts – which approach would you take? A) A new 
8.1 install and copy objects over after converting the custom code to overlays 
or B) Copy over point database and point to the new instance? upgrade in place? 
 We have a preference already, just want to confirm.   Also, what are some 
gotcha’s that we need to look out for.  I have been doing lots or reading, 
however I want to make sure this upgrade runs as smooth as possible so your 
feedback is appreciated.

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

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