I'll check. Thanks Fred! On Wed, Jan 28, 2015 at 11:28 AM, Grooms, Frederick W < frederick.w.gro...@xo.com> wrote:
> ** > > On the dev server do you see the plugin loading in the arplugin.log ? (On > the Dev server I would make sure the Plugin log level is set to ALL) > > > > On Prod you might want to check that the plugin passwords have not been > messed up in the Admin Console -> Connection Settings > > > > Fred > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Warren R. Baltimore II > *Sent:* Wednesday, January 28, 2015 10:07 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Plugin errors > > > > ** > > Good morning/afternoon/evening! > > Recently, we've been seeing plugin errors creeping into our environment. > They have now gotten to a point where the system can no longer function as > designed. > > ARS 7.6.04 Patch 5 > > CMDB 7.6.05 Patch 5 > > Mid-Tier 7.6.04 Patch 5 > > Apache Tomcat 6.0.20 > > Windows 2008 Standard Server (virtual) > > MS SQL 2008 > > We are seeing similar issues with different functionality on both our Dev > and Prod environments. > > PRODUCTION > > 3 identical application servers and 3 identical Mid Tier servers (running > Apache Tomcat 6.0.20). > > We see the following error when we try to create a "Seat" in our CMDB. > > [SERVER_GROUP_NAME] (9555) BMC.FILTERAPI.NORM.ENGINE : RPC: Miscellaneous > tli error - System error (connection refused) > > If we attempt to open the Impact Simulator, we see a similar error: > Cannot establish a network connection to the AR System Plug-In server : > [SERVER_GROUP_NAME] (9556) AIS.FILTERAPI : RPC: Miscellaneous tli error - > System error (Connection refused) (ARERR 8760) > > We turned down 2 of the 3 app servers and did not receive the error. > However when we bring up the other 2, we continue to see them. > > > DEVELOPMENT > > We see similar errors, but they come about differently. > > Single app server and a single mid tier. > > When we open the "AR System Administration: Server Information" form, we > see this error: > > > > The specified plug-in does not exist. : REMEDY.ARDBC.SERVER.ADMINISTRATION > (ARERR 8755) > > > > TROUBLESHOOTING TO DATE > > I've checked our ar.cfg files and armonitor files and they seem to be > pointing to all the right places. I can't find anything that is specific > to this error in the kbase (although I've found things similar). When I > run through the troubleshooting for these similar things, everything seems > to be OK. > > We have turned on just about every type of logging we can thing of. And > other than the Plug in does not exist error, we haven't found anything. > > > > I suspect I have missed something. I'm hoping this will ring a bell with > someone out there. > > I did open a ticket with BMC. They have escalated the issue to > Engineering. > > Any help would be most appreciated. > > > Thank you in Advance! > > Warren > > > > -- > > Warren R. Baltimore II > Remedy Developer > 410-533-5367 > > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- Warren R. Baltimore II Remedy Developer 410-533-5367 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
