Thank you. I did find the config.properties file and updated all 3 settings which were still set to 2000. I saved the file, cleared both server and browser cache, and restarted Tomcat. Still only returns 2000 records. Think I need to reboot the midtier server as well?
TERRI LOCKWOOD • SENIOR SYSTEM ADMINISTRATOR • SunGard • AvantGard • 701 San Marco Blvd, Suite 1100 • Jacksonville, FL 32207 Office +1 (904) 281-8069 • Cell +1 (904) 627-8651 • teresa.lockw...@sungard.com<mailto:teresa.lockw...@sungard.com> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sinclair, Keith Sent: Friday, February 20, 2015 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: Reports cutting off at 2000 records ** In regards to your post and my earlier response to Terri, looks like I only nailed two out of the three lines, with missing this one: arsystem.webreport.onscreen_max_entries. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Friday, February 20, 2015 10:47 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Reports cutting off at 2000 records ** Terri, You will find the last response on this communities thread most enlightening https://communities.bmc.com/message/313995#313995 On Fri, Feb 20, 2015 at 9:38 AM, Terri Lockwood <teresa.lockw...@sungard.com<mailto:teresa.lockw...@sungard.com>> wrote: ** I’ve got a dilemma that I’m hoping you experts can help me with. Have a development system with version 8.1.01. I’m trying to pull company records and have tried both from AR User and from MidTier. I can pull 2412 records from both but when I make a report on the web it is only showing 2000 records. (Report from User tool reports on all 5000) I went into the System Admin console and found that under the Configuration tab the “Max Entries Returned By GetList” was set to 2000. I have changed it to 5000 and saved it. I cleared both browser and server cache but it will still only return 2000 records using the web. I then restarted both the app and midtier server. Sill the same. Where am I missing another setting? Thanks in advance for your help! ~~~~~~~~~~~~~~~ Terri ARS 8.1.01 ITSM 8.1.01 Midtier 8.1.01 Windows 2008 R2 MS SQL 2008 R2 SP2 _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"