Shawn, I'll speak for myself say that any evaluation of My IT/Smart IT is welcomed. I intend to do my own evaluation in May, but hearing what other people like/don't like, issues experience helps. When I do my own evaluation, I'll use comments generated from the list to understand areas where the product is weak/strong. Potentially you'll notice something that I may overlook or have a different perspective on it.
When I get around to installing and checking out Smart IT, I'll be happy to provide my evaluation for anyone who may be interested with my findings. Ben Cantatore Remedy Product Manager Bed Bath & Beyond 650 Liberty Avenue Union NJ 07083-8130 Office: (908) 613-5769 Cell: (914) 263-6802 From: "Pierson, Shawn" <shawn.pier...@energytransfer.com> To: arslist@ARSLIST.ORG, Date: 02/24/2015 10:22 AM Subject: MyIT Services to Atrium CMDB Services Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Good morning, I?m in the process of configuring my proof of concept MyIT/SmartIT box and came across something that seems strange to me. According to what I?ve been told, there?s no direct connection between the Services that are configured in the CMDB and what exists in the ?Services? used by MyIT. Furthermore, it appears that there isn?t a way to show services being available or not based on outages reported within ITSM. I hope I?m wrong or that this integration is going to be in a future release but I wanted to see if anyone else has run into this yet. Overall I have a positive view of what MyIT/SmartIT does, but there are a few areas like this that seem disconnected. If there is any interest, I?ll write up my opinion of MyIT/SmartIT later this week after I?ve had a few more days to play around with it. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
