appears somewhat RemedyForce like. http://www.bmc.com/it-solutions/remedyforce.html
On Tue, Feb 24, 2015 at 11:29 AM, Patrick Zandi <remedy...@gmail.com> wrote: > http://documents.bmc.com/products/documents/85/86/458586/458586.pdf > I noticed it does not mention somethings like FAQ, Services impacted, but > also says it will provide a "Wealth" of information. > > I was looking at this when you sent the email.. funny.. > I would think it would (If it was intelligent enough) to launch a > mini-addm scan or something else and upload the .xml data directly into the > server (I would think that would be helpful from the customer and admin > prospective), then it would ensure you are not missing desktop/mobile data > helping the tech/ and populating the cmdb as same time.. LOL (Smart is in > the name)... > > > On Tue, Feb 24, 2015 at 10:48 AM, Ben Cantatore <ben.cantat...@bedbath.com > > wrote: > >> ** Shawn, >> >> I'll speak for myself say that any evaluation of My IT/Smart IT is >> welcomed. I intend to do my own evaluation in May, but hearing what other >> people like/don't like, issues experience helps. When I do my own >> evaluation, I'll use comments generated from the list to understand areas >> where the product is weak/strong. Potentially you'll notice something that >> I may overlook or have a different perspective on it. >> >> When I get around to installing and checking out Smart IT, I'll be happy >> to provide my evaluation for anyone who may be interested with my findings. >> >> >> >> *Ben Cantatore* >> *Remedy Product Manager* >> Bed Bath & Beyond >> 650 Liberty Avenue >> Union NJ 07083-8130 >> Office: (908) 613-5769 >> Cell: (914) 263-6802 >> >> [image: LinkedIn] <http://www.linkedin.com/pub/ben-cantatore/3/220/9a7/> >> >> >> >> From: "Pierson, Shawn" <shawn.pier...@energytransfer.com> >> To: arslist@ARSLIST.ORG, >> Date: 02/24/2015 10:22 AM >> Subject: MyIT Services to Atrium CMDB Services >> Sent by: "Action Request System discussion list(ARSList)" < >> arslist@ARSLIST.ORG> >> ------------------------------ >> >> >> >> ** >> Good morning, >> >> I’m in the process of configuring my proof of concept MyIT/SmartIT box >> and came across something that seems strange to me. According to what I’ve >> been told, there’s no direct connection between the Services that are >> configured in the CMDB and what exists in the “Services” used by MyIT. >> Furthermore, it appears that there isn’t a way to show services being >> available or not based on outages reported within ITSM. I hope I’m wrong >> or that this integration is going to be in a future release but I wanted to >> see if anyone else has run into this yet. >> >> Overall I have a positive view of what MyIT/SmartIT does, but there are a >> few areas like this that seem disconnected. If there is any interest, I’ll >> write up my opinion of MyIT/SmartIT later this week after I’ve had a few >> more days to play around with it. >> >> Thanks, >> >> *Shawn Pierson * >> Remedy Developer | Energy Transfer >> >> >> Private and confidential as detailed *here* >> <http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot >> access hyperlink, please e-mail sender. >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> "------------------------------------------------------ CONFIDENTIALITY >> NOTICE: This e-mail, and any attachments thereto, is intended only for use >> by the addressee(s) named herein and may contain confidential information. >> If you are not the intended recipient of this e-mail, you are hereby >> notified that any dissemination, distribution or copying of this e-mail, >> and any attachments thereto, is strictly prohibited. If you have received >> this e-mail in error, please permanently delete the original and any copy >> of any e-mail and any printout thereof. Thank you for your compliance." >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> > > > -- > Patrick Zandi > -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
