Hi Folks,
As enterprises have been using ITSM for some time now, they have accumulated Incidents, Changes, and other root requests that are closed, old, and can be archived. These data have slowed down searches and the ITSM application responses. Moving these data into Archive tables speeds up database search and retrieval from the high-use, active ITSM tables. ITSM Challenges BMC Remedy OOTB Archiving handles each table independently. In fact, an ITSM Incident comprises many records in many forms a tree of dependent records. Further, if an Incident is associated with a Change that is not archive ready, then that Incident too, must not be archived. Meta-Archive for an ITSM Incident Introducing Meta-Archive Your Benefits Software Tool House's Meta-Archive solves all ITSM Archiving challenges and implements your archiving rules. We make it easy! Handle customers and classes of tickets differently, add your customized forms easily all in a simple spreadsheet. Archive forms are automatically generated. Associations are checked and reported. Meta-Archive delivers · All associations are checked before a record is archived. · The entire tree of records is archived before any deletions are done. · Different archival ages can be set for different customers or classes of tickets. · Different ages for associations can be set. · It is easy to add any customized tables to the tree. · It is easy to change or add archival targets: Archival forms, different servers, SQL databases, the file system. · We get you going in a few hours with no server changes, no development project, no headaches. More Information Meta-Archive Home <http://softwaretoolhouse.com/product/SthArch/> Meta-Archive Overview Leaflet <http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Overview-Leaflet. pdf> Management Overview <http://softwaretoolhouse.com/product/SthArch/Meta-Archive-MgmtOview.wmv> Windows Movie (10 min.) Meta-Archive Fact Sheet <http://softwaretoolhouse.com/product/SthArch/Meta-Archive-Fact-Sheet.pdf> ITSM Archiving White Paper <http://softwaretoolhouse.com/product/SthArch/Meta-Archive-White-Paper.pdf> ü automating the data archiving process using purpose-built archive systems make production systems run better ü searches are quicker and use less resources resulting in faster ITSM application responses ü increased support personnel performance and satisfaction ü production performance is ü unaffected by information growth If you are interested in a presentation or a trial, please contact us at sa...@softwaretoolhouse.com Cheers, Ben Chernys Senior Software Architect Description: logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: <mailto:Ben.Chernys_AT_softwaretoolhouse.com> Ben.Chernys_AT_softwaretoolhouse.com Web: <http://www.softwaretoolhouse.com/> www.softwaretoolhouse.com We are a BMC Technology Alliance Partner. Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM 7.6.04 and 8.0.0 Fields spreadsheets. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way, with your tables and rules. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
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