Pamela, My solution is probably way dumber than some of the responses you are going to get. :)
Not knowing anything else about your environment I would set a temp hour and minute field using these functions HOUR($TIMESTAMP$) & MINUTE($TIMESTAMP$) and then I would have another escalation whose qualification meets your needs compare the numeric fields to those. If the comparison doesn't work because it is a string to integer then you would need another 2 temp fields for the first escalation and would set those fields using a string command like UPPER() with the numeric value fields in them to convert them to a string. Levi Lippincott / Remedy Administrator +1 402 561 7014 office +1 402 321 5421 mobile levi.lippinc...@interpublic.com Interpublic Group 6825 Pine Street, Omaha, NE 68106 "Talent is a Gift; But Character is a Choice." -Matt Grotewold- -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pamela Morales Sent: Wednesday, March 18, 2015 2:47 PM To: arslist@ARSLIST.ORG Subject: REMEDY 8.1: I NEED GET HOUR AND MINUTE SEPARATELY Hi everyone, I need use in an escalation the hour and the minute from $TIME$ or $TIMESTAMP$ to compare with a numeric field which has the hour and otherone has the minute to execute an action. I need asap to resolve a customer's case Thanks Pamela _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" This message contains information which may be confidential and privileged. Unless you are the intended recipient (or authorized to receive this message for the intended recipient), you may not use, copy, disseminate or disclose to anyone the message or any information contained in the message. If you have received the message in error, please advise the sender by reply e-mail, and delete the message. Thank you very much. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
