Jason, What if you compare the other product sets?....there are a few out there touting that they listen to ideas and implement them...like Remedy Force, or Footprints?
On Wed, Mar 18, 2015 at 3:17 PM, Jason Miller <jason.mil...@gmail.com> wrote: > ** > Ok, so I did some investigating and a little number crunching. Below is > the breakout of Ideas Delivered / Requested per Idea grouping. > > Idea Grouping Delivered Requested Percent > Delivered > AR System > <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 4 352 1% > ITSM General > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 3 305 1% > Asset Management > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/bmc_asset_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 0 49 0% > Change and Release > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 2 145 1% > CMDB > <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_atrium_cmdb/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 1 111 1% > Dashboards and Analytics > <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bsm_dashboards_and_analytics/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 0 26 0% > Incident and Problem > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/incident_and_problem_process_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 6 90 7% > Knowledge Management > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/knowledge_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 2 82 2% > Service Level Management > <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/service_level_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 0 13 0% > Service Request Management > <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/service_request_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 3 127 2% > ADDM > <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/discovery/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 46 451 10% > Atrium SSO > <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/atrium_sso/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 0 6 0% > Ttl Delivered Ttl Requested Ttl Percentage > Delivered 67 1757 4% > > That is *4%* of the requests being delivered. And that is including ADDM > which I left in to show some contrast with the Remedy products. If I > remove ADDM it is *2%*. Admittedly those numbers also include > duplicates, Ideas that should have been a Discussion type of document, etc. > But I think there is a pretty clear picture even with those variances. (I > bet there might be some BMCers saying right now "I told you so!!! If we > become more transparent and let our customers see RFEs it will bite us in > the butt." #OldWaysDieHard) > > Jason > > > On Wed, Mar 18, 2015 at 1:50 PM, Jason Miller <jason.mil...@gmail.com> > wrote: > >> I have seen a small handful of the Ideas implemented. Not nearly what >> the Community and customer expect. >> >> Jason >> >> On Thu, Mar 12, 2015 at 5:49 AM, Martinez, Marcelo A <marc...@cpchem.com> >> wrote: >> >>> ** >>> >>> Thank you guys… I suppose it just made sense in my head to have this. >>> >>> I haven’t used PD very much -just to do some basic FTP. I struggled to >>> find documentation on it. –I may end up doing it thru workflow. >>> >>> >>> >>> Speaking of ideas.. have you seen any of your “ideas” added into >>> ARS/ITSM? >>> >>> >>> >>> Thx, >>> >>> Marcelo >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arslist@ARSLIST.ORG] *On Behalf Of *Dmitry Baryshnikov >>> *Sent:* Thursday, March 12, 2015 1:59 AM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* Re: Incident template with tasks - no tasks? >>> >>> >>> >>> ** >>> >>> Jason is right: now you can attach the task templates only to the >>> changes. >>> >>> Is there an option to use the Process Designer? You could try to develop >>> a process that would create the tasks after the Incident had been created. >>> >>> Regards, >>> Dmitry Baryshnikov >>> >>> On Mar 12, 2015 9:23 AM, "Jason Miller" <jason.mil...@gmail.com> wrote: >>> >>> ** >>> >>> It doesn't look like it is an option for incidents (so your not missing >>> anything). There is an Idea (RFE) to add it here: >>> https://communities.bmc.com/ideas/7438 >>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__communities.bmc.com_ideas_7438&d=AwMFaQ&c=jPeYnCWs4C2yfrLNmdUWFQ&r=8S4PwC_PU4Zrhf0I-QKdBApCVXq7qcpID-QxJedHlNk&m=YVqjqKk0U_mwlwwtSBZH2oTlHQTyYbcp2XZ9K4QGs1Q&s=Ft7RhEMM2becrxlMCbSOzlpXAYk5bp6MaJd2MuA2dVU&e=> >>> >>> Jason >>> >>> ** >>> >>> Hello List, >>> >>> >>> >>> I’m trying to create an incident template that includes about 3 tasks. – >>> or maybe a task group template (don’t know if this is necessary). >>> Ultimately this incident template will be consumed by the “Rule Base Email >>> Engine” to create an incident from an email. The issue I have is that my >>> incident template does not have a tab for tasks… huh? Shouldn’t it have a >>> tab for tasks?? >>> >>> >>> >>> Ideally I would of liked for the RBE to create 3 incidents from one >>> email. But I have not found a way to do that w/o customizing. Or… if the >>> email could create an SRM request that was tied to a PDT that created 3 >>> incidents.. would be perfect. J >>> >>> >>> >>> >>> >>> ARS/ITSM 8.1.01 >>> >>> >>> >>> Thanks, >>> Marcelo >>> >>> >>> >>> >>> >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
