So it looks like some product lines are doing more with ideas more than Remedy....in fact, it seems like almost every product line is doing more than Remedy.
On Wed, Mar 18, 2015 at 4:00 PM, Jason Miller <jason.mil...@gmail.com> wrote: > ** > How much more time do you want me to spend on this? :) I think I have > spend enough time on it today. > > <a few second pass> > > You know me too well. Here is a quick look at a few other product > families. > > Product Delivered Requested Percent Delivered Server > Automation > <https://communities.bmc.com/community/bmcdn/bmc_service_automation/server_configuration_automation_bladelogic/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 12 600 2% Network Automation > <https://communities.bmc.com/community/bmcdn/bmc_service_automation/network_configuration_automation/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 15 168 9% FootPrints Service Core > <https://communities.bmc.com/community/bmcdn/service_core/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 99 1575 6% Remedyforce > <https://communities.bmc.com/community/bmcdn/bmc_remedyforce/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 166 862 19% Track-It > <https://communities.bmc.com/community/bmcdn/bmc_track-it/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D&start=20> > 33 497 7% Cloud Lifecycle Mgmt > <https://communities.bmc.com/community/bmcdn/cloud_lifecycle_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> > 7 92 8% Ttl Delivered Ttl Requested Ttl Percentage > Delivered 332 3794 9% > Jason > > > On Wed, Mar 18, 2015 at 2:32 PM, LJ LongWing <lj.longw...@gmail.com> > wrote: > >> ** >> Jason, >> What if you compare the other product sets?....there are a few out there >> touting that they listen to ideas and implement them...like Remedy Force, >> or Footprints? >> >> On Wed, Mar 18, 2015 at 3:17 PM, Jason Miller <jason.mil...@gmail.com> >> wrote: >> >>> ** >>> Ok, so I did some investigating and a little number crunching. Below >>> is the breakout of Ideas Delivered / Requested per Idea grouping. >>> >>> Idea Grouping Delivered Requested Percent >>> Delivered >>> AR System >>> <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 4 352 1% >>> ITSM General >>> <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 3 305 1% >>> Asset Management >>> <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/bmc_asset_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 0 49 0% >>> Change and Release >>> <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 2 145 1% >>> CMDB >>> <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_atrium_cmdb/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 1 111 1% >>> Dashboards and Analytics >>> <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bsm_dashboards_and_analytics/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 0 26 0% >>> Incident and Problem >>> <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/incident_and_problem_process_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 6 90 7% >>> Knowledge Management >>> <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/knowledge_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 2 82 2% >>> Service Level Management >>> <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/service_level_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 0 13 0% >>> Service Request Management >>> <https://communities.bmc.com/community/bmcdn/bmc_it_service_support/service_request_management/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 3 127 2% >>> ADDM >>> <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/discovery/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 46 451 10% >>> Atrium SSO >>> <https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/atrium_sso/content?filterID=contentstatus%5Bpublished%5D~objecttype~objecttype%5Bidea%5D~ideaStage%5B1002%5D> >>> 0 6 0% >>> Ttl Delivered Ttl Requested Ttl Percentage >>> Delivered 67 1757 4% >>> >>> That is *4%* of the requests being delivered. And that is including >>> ADDM which I left in to show some contrast with the Remedy products. >>> If I remove ADDM it is *2%*. Admittedly those numbers also include >>> duplicates, Ideas that should have been a Discussion type of document, etc. >>> But I think there is a pretty clear picture even with those variances. (I >>> bet there might be some BMCers saying right now "I told you so!!! If we >>> become more transparent and let our customers see RFEs it will bite us in >>> the butt." #OldWaysDieHard) >>> >>> Jason >>> >>> >>> On Wed, Mar 18, 2015 at 1:50 PM, Jason Miller <jason.mil...@gmail.com> >>> wrote: >>> >>>> I have seen a small handful of the Ideas implemented. Not nearly what >>>> the Community and customer expect. >>>> >>>> Jason >>>> >>>> On Thu, Mar 12, 2015 at 5:49 AM, Martinez, Marcelo A < >>>> marc...@cpchem.com> wrote: >>>> >>>>> ** >>>>> >>>>> Thank you guys… I suppose it just made sense in my head to have this. >>>>> >>>>> I haven’t used PD very much -just to do some basic FTP. I struggled >>>>> to find documentation on it. –I may end up doing it thru workflow. >>>>> >>>>> >>>>> >>>>> Speaking of ideas.. have you seen any of your “ideas” added into >>>>> ARS/ITSM? >>>>> >>>>> >>>>> >>>>> Thx, >>>>> >>>>> Marcelo >>>>> >>>>> >>>>> >>>>> *From:* Action Request System discussion list(ARSList) [mailto: >>>>> arslist@ARSLIST.ORG] *On Behalf Of *Dmitry Baryshnikov >>>>> *Sent:* Thursday, March 12, 2015 1:59 AM >>>>> *To:* arslist@ARSLIST.ORG >>>>> *Subject:* Re: Incident template with tasks - no tasks? >>>>> >>>>> >>>>> >>>>> ** >>>>> >>>>> Jason is right: now you can attach the task templates only to the >>>>> changes. >>>>> >>>>> Is there an option to use the Process Designer? You could try to >>>>> develop a process that would create the tasks after the Incident had been >>>>> created. >>>>> >>>>> Regards, >>>>> Dmitry Baryshnikov >>>>> >>>>> On Mar 12, 2015 9:23 AM, "Jason Miller" <jason.mil...@gmail.com> >>>>> wrote: >>>>> >>>>> ** >>>>> >>>>> It doesn't look like it is an option for incidents (so your not >>>>> missing anything). There is an Idea (RFE) to add it here: >>>>> https://communities.bmc.com/ideas/7438 >>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__communities.bmc.com_ideas_7438&d=AwMFaQ&c=jPeYnCWs4C2yfrLNmdUWFQ&r=8S4PwC_PU4Zrhf0I-QKdBApCVXq7qcpID-QxJedHlNk&m=YVqjqKk0U_mwlwwtSBZH2oTlHQTyYbcp2XZ9K4QGs1Q&s=Ft7RhEMM2becrxlMCbSOzlpXAYk5bp6MaJd2MuA2dVU&e=> >>>>> >>>>> Jason >>>>> >>>>> ** >>>>> >>>>> Hello List, >>>>> >>>>> >>>>> >>>>> I’m trying to create an incident template that includes about 3 tasks. >>>>> – or maybe a task group template (don’t know if this is necessary). >>>>> Ultimately this incident template will be consumed by the “Rule Base Email >>>>> Engine” to create an incident from an email. The issue I have is that my >>>>> incident template does not have a tab for tasks… huh? Shouldn’t it have a >>>>> tab for tasks?? >>>>> >>>>> >>>>> >>>>> Ideally I would of liked for the RBE to create 3 incidents from one >>>>> email. But I have not found a way to do that w/o customizing. Or… if the >>>>> email could create an SRM request that was tied to a PDT that created 3 >>>>> incidents.. would be perfect. J >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> ARS/ITSM 8.1.01 >>>>> >>>>> >>>>> >>>>> Thanks, >>>>> Marcelo >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>>>> >>>> >>>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
