I would build a staging form to update the People data from the spreadsheet, which should be sucked into your custom staging form by Atrium Integrator. I would make sure whoever maintains that spreadsheet agrees to keep everything in a specific format and use values that only exist in Remedy (you could use the Data Load tool to bulk load the Locations before updating the People records if you want.)
That being said, most places want AD to have valid locations because that's what Exchange uses and where most users will go to get contact information for people. I would push back if possible, but have what I mentioned above as a backup plan anyway. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Thursday, March 26, 2015 10:32 AM To: arslist@ARSLIST.ORG Subject: Major Issue: AD Remedy ** Hi, We have some bad data in AD. Our team plans to disconnect the location information that we are receiving from AD, and upload new location information into Remedy from a spreadsheet. From that point location updates will be done manually, but authentication will still continue between AD and Remedy. I have never not seen AD location information used. I see this leading to a Remedy administrative manual effort. Does anyone have any thoughts, or things that we need to be warned about? Is anyone not using some type of repository to load the People location data? _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
