Please setup new environment , install present version products and then import DB from PRODUCTION.
After that, I will recommend you to use config checker which is packaged with AR Installer zip file. The tool has ability to find most of configuration and unique ID violation issues due to which remedy upgrades can fail. It will save your efforts. Note : no need to revert DB if upgrade fails. We can fix the issue and re-run installer….You can prepare a document with all issues you encounter during the process. Additional documentation : 1] https://kb.bmc.com/infocenter/index?page=content&id=KA400850 >> this KB mentions all important links and documents related to pre and post >> 8.1 upgrade. >> Refer cook book attached to KB for solutions on upgrade issues. 2] You may find msm arx failures. We can fix them after upgrade. 3] asi_MSM_MigrationTasks_cfg.arx during ITSM upgrade import may take long time if data > 200. This increases upgrade time .. if you have multiple environments then we can share the workaround to save 10 hrs. We skip those 2-3 arx imports and execute a direct SQL command to update required data. Thanks, Vivek From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Koyb P. Liabt Sent: Wednesday, April 08, 2015 8:47 PM To: arslist@ARSLIST.ORG Subject: Upgrade to 8.1.2 ** Hi, Our company is upgrading from 7.0.3 ITSM/AR System 7.5 to 8.1.2. We are trying to figure out if we should do: a) implement new 8.1.2 install on a separate server, and bring selected customizations over (after we modify them via Dev Studio) OR b)" upgrade in place" the AR System and ITSM to 8.1.2 Any ideas/thoughts? _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
