Mitchell, To my knowledge the ARX format is not really "openly" defined by Remedy. It is considered an internal format that they can (and have) changed from time to time.
I would actually suggest a different approach to this problem. Perl can be an excellent way to manage "administrative" tasks on any system. (Unix or Windows) That and the fact that Remedy publishes a client that can export data at the command line (arcopy/runmacro) that they will (very likely) be maintaining for you well into the future. Well, I am not sure why you would want to write something that is already written by the vendor. Ref: AdvancedGuide-630.pdf page: 566 "Using the Remedy User command line interface". FWIW: I have put together a Perl script that loops over the lists of forms for a server and backs up all of our data every night. (149 schemas, ~2.5 Million rows, in about 3.5 hours, Yea.. not RDMBS fast, but it works. Our hourly incremental only take about 5 minutes to run at the end of the day and catch between 10-15K records. :) Oh... and one other thing... the ARS Perl function that returns the list of forms for the server... appears to be broke in some way. (At least I could not get it to work. I ended up resorting to using the Java driver to build some text files of the forms by type. Join, View, Vendor, All and then using Perl to add/subtract those lists and finally subtract a manual list and add a manual list so that we have the last say in what is or is not backed up. :) HTH. -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. Never ascribe to malice, that which can be explained by incompetence. On 5/5/06, Lintner, Mitchell <[EMAIL PROTECTED]> wrote:
By chance are there any sample scripts available that will create an export (.arx) of the User form? Thanks, Mitch Mitch Lintner Analyst/Programmer Remedy Developer Cingular Wireless 1125 E Campbell Rd Richardson, Texas, 75081 972-907-6965 [EMAIL PROTECTED]
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