Next step is to use the driver programm to connect to the system. It should be 
located in <...>/api/src/driver/driver

The command sequence is

init
log
ver

This is just to prove the the api (7.5) is able to connect to the 7.6.4 server

KR Conny
________________________________
Von: Eric Wolf [mailto:[email protected]]
Gesendet: Donnerstag, 19. Januar 2012 20:54
An: ARSperl User Discussion
Betreff: Re: [Arsperl-users] Transitioned AR Server, ARSPerl no longer connects.

Yeah, not having a problem getting normal output back from rpcinfo.  Now I'm a 
little befuddled as to what to look at in the install.

On Thu, Jan 19, 2012 at 1:42 PM, 
<[email protected]<mailto:[email protected]>> wrote:
No, ARERR 90 is generated at the client-side to indicate connections problems. 
But it's a very generic error message.

All servers are 64 Bit. But ARSPerl is compiled as 32 Bit (6.3 wasn't even 
available as 64 Bit)

What you should try is:

If you're using portmapper
rpcinfo -t <your_ar_host> 390600

If you don't use portmapper
rpcinfo -t -n <tcp_port_of_ar_server> <your_ar_host> 390600

Normal Output looks like this

rpcinfo -t -n 2001 xyz.xxx.de<http://xyz.xxx.de> 390600
program 390600 version 1 ready and waiting
program 390600 version 2 ready and waiting
program 390600 version 3 ready and waiting
program 390600 version 4 ready and waiting
program 390600 version 5 ready and waiting
program 390600 version 6 ready and waiting
program 390600 version 7 ready and waiting
program 390600 version 8 ready and waiting
program 390600 version 9 ready and waiting
program 390600 version 10 ready and waiting
program 390600 version 11 ready and waiting
program 390600 version 12 ready and waiting
program 390600 version 13 ready and waiting
program 390600 version 14 ready and waiting
program 390600 version 15 ready and waiting
program 390600 version 16 ready and waiting
program 390600 version 17 ready and waiting
program 390600 version 18 ready and waiting

If rpcinfo shows correct output, then you'll have to have a look at your 
ARSPerl install.

KR Conny

________________________________
Von: Eric Wolf [mailto:[email protected]<mailto:[email protected]>]
Gesendet: Donnerstag, 19. Januar 2012 20:30
An: ARSperl User Discussion
Betreff: Re: [Arsperl-users] Transitioned AR Server, ARSPerl no longer connects.

Well, I'm getting the ARERR 90 back.  Is that not indicative of a connection?

Are all of your API libraries at matching bit levels? IE: is your linux server 
32 bit or 64 bit and does your corresponding connection match 32 or 64?

On Thu, Jan 19, 2012 at 12:41 PM, 
<[email protected]<mailto:[email protected]>> wrote:
Hi Eric,

normally it shouldn't be a problem to connect with a 7.5 API to a 7.6.4 Server. 
It sounds more like a network issue.

Just now I tested a ARSPerl compiled against 6.3 API and it connects without 
any issue to a 7.6.4 (Linux)-Server

Recompiling is IMHO definitly the wrong track.

KR Conny

________________________________
Von: Eric Wolf [mailto:[email protected]<mailto:[email protected]>]
Gesendet: Donnerstag, 19. Januar 2012 18:50
An: 
[email protected]<mailto:[email protected]>
Betreff: [Arsperl-users] Transitioned AR Server, ARSPerl no longer connects.

Hi Everyone,

We're in the process of transitioning to a new release of Remedy.  Our current 
install level is 7.5 Patch 6 on a 32 bit Windows 2003 server, and we are moving 
to a 7.6.04 SP2 installation on a 64 bit Windows 2008 server.  The ARSPerl 
installation is built on a 64 bit Red Hat Linux server, but compiled in 32 bit 
mode to resolve previous RPC translation errors. I suspect this is rearing it's 
ugly head again in a more covert manner.

When I take identical login code from the working 7.5 installation and attempt 
to login to the 7.6.04 release, I get an RPC bind failure (ARERR 90).  If I use 
the exact credentials in the 7.5 user tool, I can login to the 7.6.04 
installation.

Has this caused anyone else problems?  Am I on the right track in thinking I 
need to recompile the module for the 64 bit windows installation?

Thanks,

-Eric

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