HI All Greetings from *3sixD consulting!! *We are looking to fill a position for my direct client as per the below description!
Please email the resume ASAP to *sia.nationalrecrui...@gmail.com**. * *Position's Contributions to Work Group:* Responsibilities: The Voice Analyst will have primary accountability for IPT / voice systems support (level I / II). Support must be completed adhering to all processes and procedures and all documentation requirements. This role requires a very high degree of competency and experience with network and telecommunication voice systems in a large enterprise environment. Primary duties include: Timely resolution of IPT related issues while maintaining a high degree of customer satisfaction; maintenance, monitoring and support of all IPT and voice system infrastructure; IPT System administration; provide after-hours on-call support on a rotating schedule; perform system updates and upgrades during non-business hours (weekends) . *Typical Day:* When candidate arrives they are daily operational support will be resolving incidents from a cue, phone calls from customers. Standard maintenance upgrades to infrastructure patching maintenance and updates *Critical Technical Skills:* • Current Voice /* Networking related Cisco certifications *are highly desired (CCVP, CCNP Voice, Cisco Voice and Unified Communications Administration (ICOMM), etc. • Experience with *Cisco Call Manager* and Unity required • Experience with working with *TAC (opening cases, following up cases, following TAC direction)* • Experience with telephony cabling, routing and trunking, configuring/troubleshooting VG224, etc.. • Excellent troubleshooting and analytical skills Most have Bachelors degree or 3 to 5 years work experience Desired Skills: *Soft Skills Required:* • Effective communicator : The ability to document procedures, communicate issues, transfer knowledge • Excellent time management and work prioritization skills • Ability to work across cultural boundaries globally • Customer focused • Team player requiring minimal supervision, with ability to draw on the expertise and knowledge of the team to deliver the best solutions • Experience working in a team-oriented, collaborative environment • Ability to deliver results, meet commitments and agreed deadlines Thanks Sia 913-703-4656 -- You received this message because you are subscribed to the Google Groups "Companies Looking for IT Out Staffing & Recruitment" group. To unsubscribe from this group and stop receiving emails from it, send an email to arunsinh+unsubscr...@googlegroups.com. To post to this group, send email to arunsinh@googlegroups.com. Visit this group at https://groups.google.com/group/arunsinh. For more options, visit https://groups.google.com/d/optout.
