When did complaints become a negative thing?
I recall that many places had a "Complaint Box"..
Businesses routinely encourage feedback from customers...
How do things improve if no one complains?...
Process Quality Management (PQM) -
It was discovered that fixing a problem in a product after it has been made is
expensive and time consuming. Preventing a problem from getting into the
product is much more desirable. Thinking through all the contingencies in the
Process and assuring a Quality Product before it is released is good business
sense.
'Complaints' are nothing more than notifications of flaws or problems and
should be encouraged to get better quality output by changing the process.
Applies to many things in life and planning... except, apparently, in Asbury
Park.
Here it's - 'Shut up and Drink the Cool-Aid.... or move out'.
:-(
Wb
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