Your friend M C Mahant has sent you an article from HBS Working Knowledge.

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Enjoy this and try practicing and write another further research finding mm
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> The Cost of Cutting in Line

Harvard Business School faculty rarely put their personal safety at risk to 
prove a point, but Professor Felix Oberholzer-Gee came close when he cut ahead 
in lineĀ—all in the name of science. Here's what companies can learn about long 
lines and social behavior.

http://hbswk.hbs.edu/item.jhtml?id=5319&t=organizations

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