Mukul da,
Thank you for forwarding that. It was very interesting. Long time ago, as students we had to read "Queing theories". Some of those were very interesting. One example, I remember, goes something like this:
System of cash counters
System A: Has 3 cash counters, and each counter had 10 people in line (total of 30 people)
System B: Also has 3 cash counters, but only one line of 30 people. Basically, people go to the counter that gets freed up.
Disregarding the usual bottle necks, which counter would be faster/efficient, or would they be the same?
I am sure many of the B School grads already have come across this. But just wanted to share this with netters.
Also, does anyone know why supermarkets have background music, while most banks (and Post offices) don't?
--Ram
On 5/8/06, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote:
Your friend M C Mahant has sent you an article from HBS Working Knowledge.
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Enjoy this and try practicing and write another further research finding mm
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> The Cost of Cutting in Line
Harvard Business School faculty rarely put their personal safety at risk to prove a point, but Professor Felix Oberholzer-Gee came close when he cut ahead in line—all in the name of science. Here's what companies can learn about long lines and social behavior.
http://hbswk.hbs.edu/item.jhtml?id=5319&t=organizations
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