I've run into this too when running an ISP. In my case I only blacklisted 
domains that were know to be sending viruses, thinking that was helpful. The 
next day several real estate agents called and wanting their (infected) daily 
astrology report emails! So that was a case of a global blacklist that they 
wanted to whitelist.
Alan

On May 3, 2010, at 8:47 AM, Thomas Eckardt wrote:

> This is a mail I've got:
> 
> ******************
> It’s one fault, IMO, is that it assumes everyone agrees what is spam and 
> what is not.  That is where I find most people end up with false positives 
> or negatives.  For instance, todayI had a user submit over 60 items tagged 
> as spam to our whitelist.  I gave him a call assuming that he MUST be 
> confused and sending it to the wrong place.  Nope, he wants them all 
> whitelisted.. Stuff that would DEFINITELY be junk to anyone else.... “Free 
> oil change at jiffy lube w/ tuneup!”.  “Dunkin’ Donuts coffee special!”. 
> I’m inclined to add the idiot to spamlovers, however he is a director in 
> our organization so If he started getting spam and submitting to 
> ‘assp-spam’ didn’t do anything for him, I’d have to answer for that to the 
> directory of my IT department.  When review time comes around that isn’t 
> something I want stuck in my director’s head;)
> 
> It kinda drives me nuts.
> ******************
> 
> Thomas


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