Looks like thay are better than efax, but still not quite in tune with
what people really need/want.
I also think the pricing model is absolutely wrong.
steve wrote:
Paul:
Switch to Rapidfax.com I used to use efax and they are screwed up.
Steve
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Paul
Sent: Saturday, September 10, 2005 10:42 AM
To: Commercial and Business-Oriented Asterisk Discussion
Subject: [Asterisk-biz] alternative to efax needed
The only good thing I can possibly say about efax support is that it is
so kind of them to hire so many mentally challenged folks.
I have had a $12.95/month number with them for a few years. I get less
than 25 faxes per month and about half of them are junk faxes. I used
the send feature a few times but a few months ago it stopped working
with firefox/linux so I just went ahead and plugged my hp all-in-one
into a phone line for sending.
Anyway, I recently logged into the account and changed the credit card
on file. Because the outgoing prepay balance was below $2 they attempted
to charge the card $10. I kindly asked them if they could just credit my
usage balance 60 cents to make it $2.10 since I have no intention of
ever using them for sending again. The result of this is a few emails
explaining what I already know about the $2 threshhold triggering a $10
charge. My messages to them have simply stated that if they won't credit
me 60 cents I will cancel the service entirely.
Anybody here offering good alternatives to efax/j2? Note that local DID
is no longer much of a feature since nobody in US48 should be paying
nore than 4c these days. Security is important. The simplest
implementation I can think of is to only send notification email and let
the subscriber pick up the file via https. I actually think that
approach is best for SOHO voip-ers. I have seen call quality degrade
while emails with large attachments are arriving.
There are several other things I can suggest if anybody here is serious
about getting into this market. I setup hylafax without problems over 4
years ago. I had no problem getting it so email the faxes as a pdf
attachment. The only reason I did not use it for production is that even
with my centrex contract it did not make sense to dedicate a line for a
dozen faxes per month. I believe the market for this type of service
improves as fax usage declines.
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