Paul wrote:
Consider the first point in my original post:
"1) No trouble ticket system. I can install linux on an old machine
and have a good open source package like request tracker running in a
few hours. Is there some reason you can't do that? "
The non-idiot customer will use such a system because he knows it
usually works better than playing telephone tag. That is constructive
criticism.
Who says a trouble ticketing system has to be an external, customer
facing solution?
Jeremy McNamara
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