Thanks Angus:
Yes, John Riordan founded Interport and built that
network. He is doing the same for Junction Networks. Mike Oeth, ran sales
and support for Interport and is doing the same here. Both went on to
leadership positions at RCN when Interport was sold to RCN. Thankfully,
they are both here at Junction Networks!
I was not at Interport, I was busy at
IBM.
You can expect the same level of professionalism
here as you got at Interport!
----- Original Message -----
Sent: Monday, November 07, 2005 1:22
PM
Subject: Re: [Asterisk-biz] RFQ: USA IAX
Services, focused on support
If these guys were the founders of Interport as mentioned below,
then I can vouch for their history of professionalism. Interport was a
wonderful ISP with great customer service.
Angus
Campbell Aegis Reporting Aegis
Management Associates, Inc. New York, NY 212-517-1100
Robert Wolpov wrote:
Please consider Junction Networks. We
focus on service. We answer the phone between 9-6 +. The "+" is
because if we can answer the phone after hours, we will answer the
phone at any time. If we miss your call, as you SHOULD expect, we call
you back asap, regardless of your issue. We have a case ticketing
system that we use internally to track and inform our customers with.
It will also be available to existing customers shortly through our user
portal.
We have no monthly commitments or channel
charges. We do have a small monthly DID charge
of $2.00. We can port your numbers to us.
We have an extremely reliable network.
Our infrastructure is located at 60 Hudson Street, NYC,
the number one telco hotel in the country.
Junction Networks was founded and is run by
industry veterans from IBM, MFN, RCN, etc. The founders previously
launched the largest ISP in NYC in mid-90's, Interport. The company
was purchased by RCN.
We know what business customers need:
reliability, service and professionalism. We deliver it.
We are not the cheapest but as many of you
probably know, you get what you pay for.
I invite Junction Networks customers reading this to offer their
experience with other readers.
Sincerely,
Rob Wolpov
800-801-3381 extension 7002
-----
Original Message -----
Sent:
Monday, November 07, 2005 2:22 PM
Subject:
[Asterisk-biz] RFQ: USA IAX Services, focused on support
The recent flamewar has
spurred me to put out this RFQ. I would like to know what
alternatives exist for customers who are interested in IAX services that
are focused on support. It seems every e-mail and every website
advertising service leads with price, and service isn't even mentioned.
Well, I want it the other way.
So, I'm hoping that I can send out this RFQ and get some
options from companies that lead with the quality of their support, as
well as a reliable product. Here's my list of priorities. The
first two are must-have's, the rest nice-to-haves.
1) The ability to call a telephone number and speak
to someone with technical knowledge. It doesn't have to be the first
person I speak to. I just want to be able to speak to someone who
can get me where I need to be. 8-5 M-F is a requirement, but 24
hours (or at least weekends) would be very nice.
2) A highly reliable network. While I want
good service to be available, I'd rather not use it!
3) Some way of being able to monitor the status of
technical requests. Something that shows me when work is done,
without me having to bug people.
4) Toll-free DID's with the ability to transfer my current
numbers.
5) Month-to-month
terms
6) No monthly fees:
straight per-minute, preferably with 6/6 billing.
7) Price.
You will notice that price is last. I will
pay more for a provider that can provide all of these items than one that
does not. Of course, there is a limit on price. But I'd pay a
*lot* more than $0.009 a minute for a provider that provides all six items
on that list.
I do not think
this list is too hard. For example, I get exactly this level of
support from one of my ISP's (Speakeasy.net), whether it's with bonded
T1's or their least expensive ADSL. I can call and get a person
24x7. I can get technical support 24x7. And I even get calls
back. I've experienced it. All I want is a VoIP provider that
works the same way. They're more expensive than many providers:
While SBC might charge $25 for a low end ADSL connection, Speakeasy
might charge $70. Service does come at a price. But worth
every single penny.
I would
love to hear from actual customers. But please don't say "Provider
X's service rocks!" if you've *never* had a major support issue. If
you plugged it in and turned it on, I would *expect* it would work.
*Anyone* can deliver great customer support when things are working!
Tell me about times when you've had problems and how customer
support handled it then. Did they answer the phone? Did they
call you back? Did they e-mail you back personally within an hour?
With a solution? Or a deadline for a soluiton? Did they
stick to it? Or didn't they?
Thank you all very much for your response.
Tim Massey
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