Mark, Thanks for the "excellent idea" statement.
I agree, the only way that this part of the site will work well is when the site grows and people actually develop feedback and ratings so customers can know who is really established and qualified. The phone support idea is still a ways off. For that, the techs will be tested for ability prior to added to a queue. They will also be rated by the customer and dropped from the system if not qualified as well as a refund of time/$ to the customer. I would love it if you had some suggestions on how to promote the site without spamming the lists, which will also give the site a bad name. Going even further, Asterisk Helpdesk is a one man show at this point. I just took a job as a Senior Telecom Engineer and need to design and implement a 300 seat call center with a full T3 circuit. My time is basically consumed by this for the foreseeable near future. I could use some help with Asterisk Helpdesk. I too see it as an excellent idea and see a big future for it, whether it be a paid service or even free (selling advertising). I think the phone support piece could be huge with the right "gurus" available to answer phone calls. Digium is great but they will provide limited support and often their answer is "Digium does not support that configuration". I think users and even small startup asterisk consultantcies would use the service, especially if we do a branded helpdesk. That is, answer the phone based on CID and ANI to the company that the customer belongs to. We could give small startups the ability to focus on sales and installations and not worry about support, while making them seem larger and more capable to the end customemr. This way they can even markup the telephone support calls and make a couple bucks. Feel like helping? I like to make money but my real concern is to build an Asterisk resource that is very helpful to the community. Thanks Steve > -----Original Message----- > From: Mark Phillips [mailto:[EMAIL PROTECTED] > Sent: Saturday, January 21, 2006 9:14 AM > To: Commercial and Business-Oriented Asterisk Discussion > Subject: Re: [asterisk-biz] I need your skiils, but I can't hire you > > Steve, > > I suggest you look harder for qualified techs. Of the five or so jobs > I've seen come into my mailbox from your system generally only one of > the replies comes from someone one might consider qualified. The rest > are from young opportunists tring to make a fast buck. > > This will get your excellent idea a bad name. It has already disuaded me > from posting my services in response to advertisments. > > Someone once told me that if the words "reliable", "cheap" and "quality" > were aranged in a triangle you would only be able to pick two of the > three. He's right! > > > > Mark, G7LTT/KC2ENI > Randolph, NJ > http://www.g7ltt.com > > > Steve Totaro wrote: > > www.asteriskhelpdesk.com <http://www.asteriskhelpdesk.com/> is planning > > on offering such a service. We are in the process of obtaining > > qualified techs that speak different languages and are available around > > the clock. We are developing testing for the techs and a backend system > > for escalation, billing, and history. > > > > > > > > Thanks, > > > > Steve > > > > > > > > _____ > > > > From: Rusty Dekema [mailto:[EMAIL PROTECTED] > > Sent: Friday, January 20, 2006 9:32 PM > > To: Commercial and Business-Oriented Asterisk Discussion > > Subject: Re: [asterisk-biz] I need your skiils, but I can't hire you > > > > > > > > Ahh, I gotcha. I thought you meant basically the opposite :). It does > > sound like a good idea. > > > > Somebody could start a firm that would have a contractual relationship > > (employer/employee, independent-contractor, whatever) with some asterisk > > gurus and hire its services out to companies like yours. Companies like > > yours could elect to keep configuration data regarding your system on > > file with the support firm to aid in troubleshooting. The main stumbling > > block that I see is reluctance on behalf of client companies to trust a > > newly-formed firm with the passwords to their phone systems. > > > > -Rusty > > > > > > > > > > On 1/20/06, Michael Welter < [EMAIL PROTECTED] > > <mailto:[EMAIL PROTECTED]> > wrote: > > > > No, I'm asking the list. How can we collaborate in order to provide > > good service to our customers? How do we organize (like Geek Squad) to > > provide 24x7 coverage for Asterisk systems? > > > > > > Rusty Dekema wrote: > > > >>This sounds good to me. Do you have any more information on what you > >>envision? What information would you like me to provide about my > >>Asterisk, networking, and computing skills and knowledge? > >> > >>Sincerely, > >>Russell Dekema > >> > >> > >> > >>On 1/20/06, *Michael Welter* < [EMAIL PROTECTED] > > > > <mailto:[EMAIL PROTECTED]> > > > >><mailto: [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> >> > > > > wrote: > > > >> Anyone that isn't looking for a 401K and health insurance, please > > > > raise > > > >> your hand. Anyone that's willing to accept a check (and a 1099) > > > > for > > > >> services rendered, please raise your hand. > >> > >> I envision a large community of collaborators, each with his/her > > > > own > > > >> skills. When I decide to spend a week in Can Cun with the Mrs., I > > > > need > > > >> to know that any problems my customers have are handled by > > > > competent > > > >> professionals. > >> > >> This is an opportunity for someone. Please bring us together with > > > > the > > > >> goal of servicing the customer. > >> > >> -- > >> Michael Welter > >> Telecom Matters Corp. > >> Denver, Colorado US > >> +1.303.414.4980 > >> [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> <mailto: > > > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > > > >> www.TelecomMatters.net <http://www.TelecomMatters.net> < > > > > http://www.TelecomMatters.net> > > > >> _______________________________________________ > >> --Bandwidth and Colocation provided by Easynews.com > > > > <http://Easynews.com> > > > >> < http://Easynews.com> -- > >> > >> asterisk-biz mailing list > >> To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-biz > >> > >> > >> > >> > > > > ------------------------------------------------------------------------ > > > > > >>_______________________________________________ > >>--Bandwidth and Colocation provided by Easynews.com > > > > <http://Easynews.com> -- > > > >>asterisk-biz mailing list > >>To UNSUBSCRIBE or update options visit: > >> http://lists.digium.com/mailman/listinfo/asterisk-biz > > > > > > -- > > Michael Welter > > Telecom Matters Corp. > > Denver, Colorado US > > +1.303.414.4980 > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > www.TelecomMatters.net <http://www.TelecomMatters.net> > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com > > <http://Easynews.com> -- > > > > asterisk-biz mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-biz > > > > > > > > _______________________________________________ > > --Bandwidth and Colocation provided by Easynews.com -- > > > > asterisk-biz mailing list > > To UNSUBSCRIBE or update options visit: > > http://lists.digium.com/mailman/listinfo/asterisk-biz > > > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
