You should eat the cost, over time you will learn to order extra phones on the markup so that you can support the client. This is biz 101.
On 6/1/06, Mike Fedyk <[EMAIL PROTECTED]> wrote:
Hi, Let me preface this with a note that I am new to the reseller business, so I am not familiar with established norms, hence this message (and why I am leaving out the name of the vendor). I setup a reseller account with a vendor (and passed on the savings to the client) and ordered 9 spa-841 phones for a client and one of them didn't work properly (two numbers registered when one key was pressed). Now I need to RMA the phone. The vendor says they will pay for shipping of another phone to me, but not for the shipping of the phone to them. This did not seem unreasonable to me, but my client is complaining they have to pay for any shipping at all. And they want to talk to the vendor, which I don't feel comfortable doing since I am in a reseller relationship with them. So what should I do? Try to get the vendor to pay for shipping both ways for a phone that didn't work or realize I have a cheap client, eat the cost of shipping and bill them for the time? Thanks in advance for any advice. Mike _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
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