True distributed queues can only be achieved by rolling one's own. Asterisk's built-in queues do not suffice; they are confined logically to one host. Duplicating them is not the same as distributing.
Lenz Emilitri wrote: > We have quite a number of users that run large (>500 agent) call-centers > and use the clustering features of QM by maintaining multiple instances > of the same queues on clustered, often geographically dispersed systems, > using different distribution logic, and using QM to have the reporting > as if it was all handled on one single virtual box. > > Of course they don't get "true" FIFO call distribution logic, but from > what I see they seem to be pretty much satisfied with the results. > > It would be cool to have a standard way to have distribuited queues in > Asterisk, and if somebody comes up with it, we are surely going to > support it in QM. Or one can use the de-facto industry standard and > install ViciDial :-) > > Thanks > > l. > > > 2009/1/16 Alex Balashov <abalas...@evaristesys.com > <mailto:abalas...@evaristesys.com>> > > QueueMetrics is a great product and I highly recommend it. > > The main problem with QueueMetrics from my point of view has nothing to > do with QueueMetrics whatsoever; on the contrary, it solves the problem > it intended to solve very well. > > It's just that at the point at which the kind of analysis and reporting > it provides becomes most useful, a single hostwise queue instance is > likely to be inadequate. Queues need to exist on multiple hosts. And > since Asterisk doesn't have distributed queues at this time, one has to > adopt other means of getting around that problem. And those means don't > tend to be compatible with the existing queue infrastructure or allow > one to easily use QueueMetrics. > > > -- > Loway - home of QueueMetrics - http://queuemetrics.com > > > ------------------------------------------------------------------------ > > _______________________________________________ > --Bandwidth and Colocation Provided by http://www.api-digital.com-- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (678) 237-1775 _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
