Hi Bruce.
I've received it.. But it was at 3.00am in Europe so I was sleeping...
I'll answer as soon I'll be in the office.
Thanks.
Marco.
Inviato da iPhone
Il giorno 28/set/2010, alle ore 02.58, bruce bruce
<bruceb...@gmail.com> ha scritto:
Hi Marco,
I tired sending an e-mail to you privately but your provider is
rejecting as this address doesn't exist. Are you still in business
with the same e-mail address?
Regards,
Bruce
On Sun, Sep 5, 2010 at 4:52 PM, Marco Signorini
<marcota...@libero.it> wrote:
Hi,
I'm sorry to hear that we have a potential customer unsatisfied and
I'm
taking the responsibility to search your post in QM forum and to
answer
you personally tomorrow morning (here is now Sunday, 22:50PM).
Moreover, but this is my personal idea, I wouldn't base my opinion
on a
particular Company support team by posting a question on a forum
(even if
it is the Company official one).
A forum... is a publicly and free available wall board where people
can
share their opinions and/or problems but I do not expect to have an
answer
in the shortest possible time, neither to have it directly from the
Company staff.
I would, probably, search for a more official channel like, for
example, a
contact e-mail.
For this reason, if you have an urgent problem, I suggest you to
send an
e-mail to our RT ticketing system where you can reach directly the
technical and/or the sales staff and have a (free of charge) personal
answer.
Thank you and regards,
Marco Signorini.
> You shouldn't really take this personally.
>
> ***More importantly, you should NEVER try to censor people on a
public
> forum
> like this list. I am sure there are moderators for this who will
act when
> needed. Your attempts are really futile.
>
> As I mentioned I really like the product but I do form an opinion
if I am
> going to buy it. Queuemetrics, Vicidial, or any other product is
still a
> product that can fall under criticism or applause. Don't take the
word
> "ugly" out of context and use it for your drama fantasies. My
response may
> have sounded biased against Vicidial however no bashing was
intended as I
> was referring to Vicdial's UI and not it's core functions. I find
> both Queuemetrics and Vicidial as very powerful and feature-rich
products
> and I am not debating the core products at all. But rather, the
support
> which is as important as the product itself.
>
> I stated the facts and the statistics from the QueueMetrics forums
- It
> was
> not to dis as said before. I was wondering if their paid support is
> offline
> too when their forum is in sleeping state. Anyhow, now it's clear
to me
> that
> paid support is top priority for QueueMetrics and as long as it's
that
> transparent I don't have any problem it's support model as I won't
expect
> more.
>
> Finally, I only value the part of your post which assures that paid
> support
> has great support. The rest of your post was blah blah blah.....
>
> Thanks
>
>
> On Sun, Sep 5, 2010 at 11:50 AM, Matthew J. Roth
<mr...@imminc.com> wrote:
>
>> Bruce wrote:
>> >
>> > However, as a service provider I will become very careful in my
>> > dealings with a company which has a forum up and doesn't post a
>> > single response to any of it's users in 10 Days (last post
>> > responded August 27th). Who doesn't go on Holidays? But we all
make
>> > sure that there are arrangements in place.
>> >
>> > I think it's not only bad marketing on QueueMetrics part but
also a
>> > serious concern to anyone wondering what if this company goes
belly
>> > and what happens to my licenses and my clients who have this
product
>> > installed already and rely on.
>> >
>> > As much as I would like to stay away from an ugly product like
>> > Vicidial, I would have tendencies to go it rather than
QueueMetrics
>> > if I am not assured that QueueMetrics has people who can manage
>> > holidays without operation disruptions.
>>
>>
>> Bruce,
>>
>> We rely upon QueueMetrics for monitoring our call center and we'd
be in
>> quite a bit of trouble if they spontaneously went out of
business. That
>> said, I've never once had that worry. I deal directly with the
head
>> developer on a regular basis and I can tell you from personal
experience
>> that he and his entire team are extremely professional, reliable,
and
>> responsive. We also work closely with the head developer of
VICIdial
>> and he
>> is top notch, as well.
>>
>> QueueMetrics and VICIdial are two very different products and I
wouldn't
>> consider one as a drop-in replacement for the other. VICIdial is
a call
>> center suite and can be used as a predictive dialer and/or as an
ACD
>> with
>> its own queuing system. QueueMetrics is a call center monitor
that is
>> driven directly off of Asterisk's queue_log. You'll be best off
if you
>> ignore your phantom concerns and pick the one that suits your
needs.
>>
>> Finally, I don't think you're in a position to publicly criticize
two
>> established products as you did. You call yourself a service
provider,
>> yet
>> you clearly rely heavily upon the knowledge of others (you ask a
lot of
>> questions on the Asterisk lists, but have you ever answered one?)
and
>> you
>> post anonymously from a free webmail account to gather that
knowledge
>> (are
>> you afraid that it would be "bad marketing" if your customers saw
>> this?).
>> You should consider establishing your product and posting about it
>> publicly
>> before calling other products unreliable or ugly.
>>
>> Regards,
>>
>> Matthew Roth
>> InterMedia Marketing Solutions
>> Software Engineer and Systems Developer
>>
>> --
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