>From our own experience I would port the numbers away 1st before taking any further action.
According to the FCC the losing carrier is not supposed to restrict you from porting numbers away regardless of contractual or financial obligations, but carriers seem to be very creative in disallowing port out requests for a variety of reasons. Either you will be successful or not in porting out your numbers. If not you will have a paper trail to further your cause. There are numerous steps toward success to take with port rejections. Claude Hayn Legacy SIP 240-575-6890 -----Original Message----- From: asterisk-biz-boun...@lists.digium.com [mailto:asterisk-biz-boun...@lists.digium.com] On Behalf Of asterisk-biz-requ...@lists.digium.com Sent: Saturday, May 28, 2016 2:05 PM To: asterisk-biz@lists.digium.com Subject: asterisk-biz Digest, Vol 142, Issue 6 Send asterisk-biz mailing list submissions to asterisk-biz@lists.digium.com To subscribe or unsubscribe via the World Wide Web, visit http://lists.digium.com/mailman/listinfo/asterisk-biz or, via email, send a message with subject or body 'help' to asterisk-biz-requ...@lists.digium.com You can reach the person managing the list at asterisk-biz-ow...@lists.digium.com When replying, please edit your Subject line so it is more specific than "Re: Contents of asterisk-biz digest..." Today's Topics: 1. Re: Recommendations to act against a provider failing to deliver (Alexander Lopez) 2. Re: Recommendations to act against a provider failing to deliver (Carlos Ruiz D?az) 3. Re: Recommendations to act against a provider failing to deliver (Alex Balashov) ---------------------------------------------------------------------- Message: 1 Date: Sat, 28 May 2016 17:50:32 +0000 From: Alexander Lopez <alex.lo...@opsys.com> To: Commercial and Business-Oriented Asterisk Discussion <asterisk-biz@lists.digium.com> Subject: Re: [asterisk-biz] Recommendations to act against a provider failing to deliver Message-ID: <cy1pr0401mb15515195de824c5f237a356881...@cy1pr0401mb1551.namprd04.prod.outl ook.com> Content-Type: text/plain; charset="utf-8" Your best and least costly way to deal with this is to send them a final notice regarding the charges on the disconnected numbers, stating when you requested that they be cancelled, ensure that you ae not in violation of any contracts terms or aggreements, call your credit card company and have the new (and incorrect) charges reversed, ?You can either follow your fears or be led by your passions, its up to you??..? Alexander Lopez OpSys Consulting Group PO Box 49-1333 Key Biscayne, FL 33149 Tel: 305 503 3000 x 122 Help-desk: (305)503-3000 Option 0 or Email: helpd...@opsys.com<mailto:helpd...@opsys.com> From: asterisk-biz-boun...@lists.digium.com [mailto:asterisk-biz-boun...@lists.digium.com] On Behalf Of Carlos Ruiz D?az Sent: Saturday, May 28, 2016 12:53 PM To: Commercial and Business-Oriented Asterisk Discussion <asterisk-biz@lists.digium.com> Subject: [asterisk-biz] Recommendations to act against a provider failing to deliver Guys, We are working with a provider that started out great, but after a few months they stopped replying emails, releasing numbers we won't use anymore, and not answering calls on their call center. Recently, we have been charged for a lot of numbers we don't use anymore and that we explicitly asked several times to be released (3 months ago). We already moved away from them, but the numbers we still have with them need to be ported out, and I'm afraid they won't answer those requests either. Question is, what do you recommend in these cases? Should I file a complaint in some consumer protection entity considering they are from the US? I won't mention the provider's name. I'm gonna give them some days to respond, and if none works, I'll let you all know who they are. Thanks, -- Carlos -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-biz/attachments/20160528/9efc4e0 a/attachment-0001.html> ------------------------------ Message: 2 Date: Sat, 28 May 2016 13:02:54 -0500 From: Carlos Ruiz D?az <carlos.ruizd...@gmail.com> To: Commercial and Business-Oriented Asterisk Discussion <asterisk-biz@lists.digium.com> Subject: Re: [asterisk-biz] Recommendations to act against a provider failing to deliver Message-ID: <CA+3gBc=o+bfxqxrxrhl23yvs06aekiry_ypd7w0+t-ihxi6...@mail.gmail.com> Content-Type: text/plain; charset="utf-8" I'm afraid if I reverse the charges they are going to "automatically" shutdown all other valid numbers that I'm not able to port out yet. Thank you for your comments, Alex. Carlos On Sat, May 28, 2016 at 12:50 PM, Alexander Lopez <alex.lo...@opsys.com> wrote: > Your best and least costly way to deal with this is to send them a > final notice regarding the charges on the disconnected numbers, > stating when you requested that they be cancelled, ensure that you ae > not in violation of any contracts terms or aggreements, call your > credit card company and have the new (and incorrect) charges reversed, > > > > > > ?You can either follow your fears or be led by your passions, its up > to you??..? > > > > Alexander Lopez > > OpSys Consulting Group > > PO Box 49-1333 > > Key Biscayne, FL 33149 > > Tel: 305 503 3000 x 122 > > > > Help-desk: (305)503-3000 Option 0 or > > Email: helpd...@opsys.com > > > > > > *From:* asterisk-biz-boun...@lists.digium.com [mailto: > asterisk-biz-boun...@lists.digium.com] *On Behalf Of *Carlos Ruiz D?az > *Sent:* Saturday, May 28, 2016 12:53 PM > *To:* Commercial and Business-Oriented Asterisk Discussion < > asterisk-biz@lists.digium.com> > *Subject:* [asterisk-biz] Recommendations to act against a provider > failing to deliver > > > > Guys, > > > > We are working with a provider that started out great, but after a few > months they stopped replying emails, releasing numbers we won't use > anymore, and not answering calls on their call center. > > > > Recently, we have been charged for a lot of numbers we don't use > anymore and that we explicitly asked several times to be released (3 months ago). > > > > We already moved away from them, but the numbers we still have with > them need to be ported out, and I'm afraid they won't answer those > requests either. > > > > Question is, what do you recommend in these cases? Should I file a > complaint in some consumer protection entity considering they are from > the US? > > > > I won't mention the provider's name. I'm gonna give them some days to > respond, and if none works, I'll let you all know who they are. > > > > Thanks, > > -- > > Carlos > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > > asterisk-biz mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz > -- Carlos -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.digium.com/pipermail/asterisk-biz/attachments/20160528/7aa4d35 1/attachment-0001.html> ------------------------------ Message: 3 Date: Sat, 28 May 2016 14:04:54 -0400 From: Alex Balashov <abalas...@evaristesys.com> To: asterisk-biz@lists.digium.com Subject: Re: [asterisk-biz] Recommendations to act against a provider failing to deliver Message-ID: <5749ddc6.9060...@evaristesys.com> Content-Type: text/plain; charset=windows-1252; format=flowed On 05/28/2016 02:02 PM, Carlos Ruiz D?az wrote: > I'm afraid if I reverse the charges they are going to "automatically" > shutdown all other valid numbers that I'm not able to port out yet. Given that they don't react to any other stimuli, what gives you reason to think they'll do anything automatically? Not to say you're wrong... -- Alex Balashov | Principal | Evariste Systems LLC 1447 Peachtree Street NE, Suite 700 Atlanta, GA 30309 United States Tel: +1-800-250-5920 (toll-free) / +1-678-954-0671 (direct) Web: http://www.evaristesys.com/, http://www.csrpswitch.com/ ------------------------------ _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz End of asterisk-biz Digest, Vol 142, Issue 6 ******************************************** -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz