> (although I still think you can use Queue() with a timeout of zero
instead 
> of a custom app that just checks for agent availability).

I don't believe that will work. I can't use Queue() with a zero timeout
to test for agent availability. What happens if there are agents
available, then the caller is connected to an agent without the
opportunity to ask for their customer care no.

Therefore, I believe I do need the functionality of a AgentIsAvail()
function.

Regards,

Stephan.
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