Martin Pycko wrote:
I think that most of the companies that have IVR calling cards applications experience similar problem. It's because of the cheap phones some customers use or because of the noise on the line. So when they press a DTMF digit the generated tone is interrupted by some short noise on the line and the detector sees another digit (especially on compressed circuits)
With that said you propably need a live sample that caused the problem. That could be done using the Monitor application and then when you hear about the complaint you can manage to find the right wave file and see exactly what happened.
regards Martin
On Sat, 7 Jun 2003, Omar Abhari wrote:
I am not sure if anyone is having this same problem, but, with * as the IVR on 2 long distance T1's that we have, serving some 16000 customers, as they enter their phone numbers or any other group of digits, some number get doubled.. example: 773-259-2019 might be picked up as 773-255-9201... I heard many complaints. We have relaxdtmf = yes. We don't have PRI. I'm not sure if that will solve it. Most of the input is being picked up by AGI (in perl). Also note, within 3 months the 2 T1's are going to be replace by a DS3.. so, I really need some help on this one before we go with more lines..
thanks
Omar Abhari PlatinumTel Communications
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