>Hi. > >I was wondering how can I make incoming calls to wait if the phone >operator is busy. I've 8 incoming lines, with 30 extensions. >What I need is if the operator is busy with call nr #1 , the new >incoming call waits until the op. is free. >Looking into app_queue seems the way to go. Thats correct >So I want to ask if I'm right or wrong: >and when a call arrives, dial the operator and if he's busy, >fire up app_queue . NO agents log into an agent q their phone is OFF-HOOK always thus if you Dial that agent ext it is always busy >So what I expect, when the operator hangs up, his phone >will automagically rings playing the announce "from-queue" and >bridge it with the call that's waiting. the agent will just hear beep beep & the optional announcement on the handset/speakerphone or headset then the inbound caller is bridged
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