http://www.digium.com/asterisk_handbook/agentlogin_queues.html
Brancaleoni Matteo wrote: > > Hi. > > I was wondering how can I make incoming calls to wait if the phone > operator is busy. I've 8 incoming lines, with 30 extensions. > What I need is if the operator is busy with call nr #1 , the new > incoming call waits until the op. is free. > Looking into app_queue seems the way to go. > So I want to ask if I'm right or wrong: > I set up only a queue , is to say operatorq, where > the only member is my op. into technology SIP/operator > So my queues.conf should be : > [general] > [default] > [operatorq] > music = default > announce = from-queue > ;context = qoutcon > timeout = 20 > retry = 5 > ;maxlen = 0 > member => SIP/operator > > and when a call arrives, dial the operator and if he's busy, > fire up app_queue . > > So what I expect, when the operator hangs up, his phone > will automagically rings playing the announce "from-queue" and > bridge it with the call that's waiting. > > So, I'm correct? Anyone experienced that or could give me > a better way to handle that? > > Thanks a lot, > matteo. > > -- > Brancaleoni Matteo <[EMAIL PROTECTED]> > Espia - Emmegi Srl > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users