> -----Original Message----- > On Wed, 2003-08-13 at 15:45, Devon Henderson wrote: > > Exactly, Steven. However, we also want the following logic to work: > > > > Agent 1 (ext. 1234) can login (either via the telephone, or > preferably, a > > web interface) from either of the below locations and have > calls from one or > > more queues routed to their phone: > > - Any phone in any of our offices > > - Any external phone on the public telephone network > > > > We have agents who work both from home and from the office. > Some agents are > > always in the office, some are always at home, and some > alternate between > > the two. > > Okay, you have cleared it up enough to see that you want 2 things > accomplished here. First you are wanting the extension logic to be > person oriented, and a person logs in and the calls are routed to the > user. Second, you wish to do queues where the user logs in. While you > very well may be able to consolidate the 2 login functions by having the > user login take care of the queue login, you need to remember that > extension logic is separate from queue logic and may require a user to > double login, once for the switch and then to the queue.
Requiring a double login isn't really a problem, as we're planning on using a web interface for the login procedure. It can happen in the background. I guess my big question is: is it possible to have extensions mapped to people, not to phones? - Devon _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users