I was waiting for everyone to reply so here is mine.. Check out the
Mediatrix web site. There are no downloads or lists of resellers who
might have this provisioning software that is normally included with
purchase. You may be right that it is a refurb but every indication
points that it is not. I have contacted both companies and I'm waiting
for replys. I'm on the west coast and it took over 7 days to get here.
I am a little pissed when all other ATA's are configurable from their
built in web server. And Yes, I'm self serving as well as mostly
everybody I've ran into in this business. This unit was purchased for
testing. Because of the timezone problem, When I get the product from
UPS it's too late to call Canada or FL. when all I need is a simple
download to correct the problem. Is it too much to expect everything
in the box when you purchase it? Or have a web site with these free
included software so if this happens we don't wast our valuable time.
By the way I did get an email from VOip Supply asking me to wait until
morning so they could find the software. This is at 2:30 PST. This
complaint was to hear from others about VoIP Supply and
their business practices. I wanted to get feedback ether way, or maybe
a contact name so I can get this paper weight working and tested. Has
anyone used the 2102? Please let me know.
Michael D. Schelin
Shelltel
JD Austin wrote:
Michael D Schelin wrote:
Here
is
a letter I sent them for my $150 paper weight.
Dear Voipsupply, As a small service provider, using you company for the
first time, I'm very disappointed that you have removed the
configuration CD that should have been shipped with the Mediatrix 2102
just to get a few more bucks. I have contacted mediatrix and they have
informed me that the CD's is shipped in every 2102. If I don't here
back from you shortly and receive the configuration program that should
have shipped, I will return it back to you for a full refund and
express my views to the Voip community. As of now I've herd of nothing
but good things about your customer support. I've called and left
messages to your support team. I waited 7 days for this unit and have
no way to configure it. Email me the CD.
Michael D. Schelin
Owner
Shelltel
Are you sure you didn't buy a refurbished model?
I hear they sell a lot of refurbished equiptment, I've
purchased some of it myself.
Everything I've purchased from them worked without issue. None however
came with an installation CD.
A few things had to be reset to clear settings though.
Anything I needed was freely available.
Since you know how to contact Medatrix, perhaps you can download the
software or get a CD from them.
JD
--
JD Austin
Twin Geckos Technology Services LLC
email: [EMAIL PROTECTED]
http://www.twingeckos.com
phone/fax: 480.288.8195
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