RE: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy

[Wiley Siler]

Right, so before resolution can be attempted or had, you lash out on the forum. If they had told you to stuff it or had just ignored you, you might have something to complain about. You are pissed that the ATA is not web configurable?  How in the hell is that VoipSupply’s fault?  You bought it! You specifically set out to bash VoipSupply with your comments, most of which seem ill informed and a couple just asinine.   I personally hope no one answers your questions.  Your complaint was hardly “to hear from others about VoipSupply”. That could have been accomplished with a simple Google search of the list archive. As it is, this is just really unnecessary and testament to your lack of patience.   So take a valium and let the vendor try and fix the problem.  Then tell your story here….   W               From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael D Schelin Sent: Monday, July 18, 2005 5:07 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] So you all think VoIP sypply is warm and fuzzy   I was waiting for everyone to reply so here is mine.. Check out the Mediatrix web site. There are no downloads or lists of resellers who might have this provisioning software that is normally included with purchase.  You may be right that it is a refurb but every indication points that it is not.  I have contacted both companies and I'm waiting for replys. I'm on the west coast and it took over 7 days to get here. I am a little pissed when all other ATA's are configurable from their built in web server. And Yes, I'm self serving as well as mostly everybody I've ran into in this business.  This unit was purchased for testing. Because of the timezone problem, When I get the product from UPS it's too late to call Canada or FL. when all I need is a simple download to correct the problem.  Is it too much to expect everything in the box when you purchase it? Or have a web site with these free included software so if this happens we don't wast our valuable time.  By the way I did get an email from VOip Supply asking me to wait until morning so they could find the software.  This is at 2:30 PST.  This complaint was to hear from others about VoIP Supply and their business practices. I wanted to get feedback ether way, or maybe a contact name so I can get this paper weight working and tested.  Has anyone used the 2102? Please let me know. Michael D. Schelin Shelltel JD Austin wrote: Michael D Schelin wrote: Here is a letter I sent them for my $150 paper weight. Dear Voipsupply, As a small service provider, using you company for the first time, I'm very disappointed that you have removed the configuration CD that should have been shipped with the Mediatrix 2102 just to get a few more bucks. I have contacted mediatrix and they have informed me that the CD's is shipped in every 2102.  If I don't here back from you shortly and receive the configuration program that should have shipped, I will return it back to you for a full refund and express my views to the Voip community. As of now I've herd of nothing but good things about your customer support. I've called and left messages to your support team. I waited 7 days for this unit and have no way to configure it.  Email me the CD. Michael D. Schelin Owner Shelltel Are you sure you didn't buy a refurbished model?  I hear they sell a lot of refurbished equiptment, I've purchased some of it myself.  Everything I've purchased from them worked without issue. None however came with an installation CD.  A few things had to be reset to clear settings though. Anything I needed was freely available. Since you know how to contact Medatrix, perhaps you can download the software or get a CD from them. JD -- JD Austin Twin Geckos Technology Services LLC email: [EMAIL PROTECTED] http://www.twingeckos.com phone/fax: 480.288.8195   _______________________________________________ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit:    http://lists.digium.com/mailman/listinfo/asterisk-users

_______________________________________________
Asterisk-Users mailing list
Asterisk-Users@lists.digium.com
http://lists.digium.com/mailman/listinfo/asterisk-users
To UNSUBSCRIBE or update options visit:
   http://lists.digium.com/mailman/listinfo/asterisk-users