Ryan Stark wrote:
I went to run my queue_log parser so that I could send out a monthly
report to one of my customers, and I noticed that every valid call
complete action (COMPLETEAGENT, COMPLETECALLER) is followed by an
ABANDON:
Here is a complete-caller:
1123325015|1123325011.2|mainq|NONE|ENTERQUEUE||00110102102
1123325020|1123325011.2|mainq|Agent/21|CONNECT|5
1123325030|1123325011.2|mainq|Agent/21|COMPLETECALLER|5|10
1123325030|1123325011.2|mainq|NONE|ABANDON|1|1|15
Here is a complete-agent:
1123325051|1123325047.7|mainq|NONE|ENTERQUEUE||00110102102
1123325055|1123325047.7|mainq|Agent/21|CONNECT|4
1123325061|1123325047.7|mainq|Agent/21|COMPLETEAGENT|4|6
1123325061|1123325047.7|mainq|NONE|ABANDON|1|1|10
Yeah, happens to me too. Not a very big deal for me, so I haven't
mentioned anything yet.
There was some kind of patch to 'correctly' calculate abandons that was
added and it started doing this ever since.
Kevin
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