Geoff Manning wrote:
Eric Wieling aka ManxPower wrote:
Are your phones on shared links to the switch?
i.e.
PC -> Phone -> Switch?
Actually it is a legacy PBX - Asterisk integration
Legacy Handset --> Mitel SX 200 --> Asterisk --> Switch --> Router
The calls come inbound over the internet as SIP to Asterisk and are routed
into the Mitels ACD queue system where the user picks it up.
Then you don't have a local LAN problem. You have a QoS issue with your
WAN connection. Since I doubt your ISP has QoS on the link you'll get
audio issues. Unless you have audio issues between calls that don't hit
the router, in which case I have no idea what to suggest.
--
Eric Wieling * BTEL Consulting * 504-210-3699 x2120
r: Generate a ringing tone for the calling party, passing no audio from
the called channel(s) until one answers. Use with care and don't insert
this by default into all your dial statements as you are killing call
progress information for the user. Really, you almost certainly do not
want to use this. Asterisk will generate ring tones automatically where
it is appropriate to do so. "r" makes it go the next step and
additionally generate ring tones where it is probably not appropriate to
do so.
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