Could you post an example of how you've solved it. I read something about this earlier but didn't quite figure it out. I already use AgentCallbackLogin... And I still don't understand why this behavior isn't standard for queues.
Does this really fix the "agent makes an outgoing call but still recieves calls from the queue"-problem? Thanks! Regards, Jan -----Ursprungligt meddelande----- Från: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] För Adam Goryachev Skickat: den 18 oktober 2005 15:08 Till: Asterisk Users Mailing List - Non-Commercial Discussion Ämne: Re: SV: [Asterisk-Users] Queues and call waiting indication On Tue, 2005-10-18 at 14:35 +0200, [EMAIL PROTECTED] wrote: > Hi, > > This issue has been discussed probably a million times on every asterisk > forum in the world and I have the same problem too. Another problem you would > have with the agents is that when they make an outgoing call they are not > regarded as "busy" by asterisk and it sends more calls to the agent if it has > call waiting enabled. > > This behaviour is totally senseless since the whole purouse of queues is to > _queue_ the callers until the agent is available. "available" usually means > "not on the phone" -- whether or not it's an incoming or outgoing call. > > I "solved" this problem by using single-line clients and phones where you can > turn off call wating. Actually this can simply be solved in your dialplan.... Just use the setgroup/checkgroup values, and use the AgentCallbackLogin instead of AgentLogin .... This is what I used, and it seems to work quite well so far... well, I haven't actually added the bits for the outbound calls yet on my own system, but I've done it on others, and they seem to be quite happy with it... Regards, Adam _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation sponsored by Easynews.com -- Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
