Most companies will get around this quandry by assigning their customers account numbers. This will then be x-referenced to a DB that contains that information (Name, Billing Addy, maybe last 4 SS). If this is not an option, there is always the "Please say and spell your first and last name after the tone." But, not too clean from an automation point of view.
Would switching to a CC processor that doesn't require a name be an option? I remember making international calls years ago by entering only my CC # and expiration. I am not sure if this is an option any longer.
Omar A. Sabek
On 10/20/05, trixter aka Bret McDanel <[EMAIL PROTECTED]> wrote:
On Thu, 2005-10-20 at 22:29 -0400, Omar A. Sabek wrote:
> The CC merchant machines I've encountered require entry of the account
> number, exp date, total charge, etc. before dialing and transmitting
> the data. Even though we are able to pass DTMF successfully through
> the gateway, we still make the recommendation that any application
> that requires a negotiation phase (ie, fax machines, CC merchant
> machines, dial-up modem) remain on a traditional POTS line. And just
> like you mention, alternative methods are available including web
> access.
>
> Hopefully, the technological disconnect between voip and dial-up data
> transmission will come to pass sooner than later.
I should have added one more requirement. Internet authentication like
so many do. Although all that I have worked with require the name to be
entered as text, something that isnt trivial to do (and asking people to
tap out their name via dtmf would be too bothersome).
I would like a merchant solution that would work 100% off someone
calling into the system and entering their data, authentication will
then occur via the internet.
--
Trixter http://www.0xdecafbad.com Bret McDanel
UK +44 870 340 4605 Germany +49 801 777 555 3402
US +1 360 207 0479 or +1 516 687 5200
FreeWorldDialup: 635378
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