Hi We have a call queue setup with several agents using agentcallbacklogin.
If one of the agent is logged in and is talking on the phone with another employee the queue application doesn't see that the phone is busy and continues to forward incoming calls to him.
Since the agent cannot answer, the calls go to the agent's voicemail. in the show queues I see Agent/108 (Not in use) I did the show queues while talking to the agent in question. Is this normal behaviour ? Thanks Patrick _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users