Thanks, but there's an avail/unavail button on the Polycom phones? I doooon't think so. We've been able to log agents in and out with the phones for a long time... I'm referring to the agent status being displayed on the graphic display next to the call appearance.
-----Original Message----- From: BJ Weschke [mailto:[EMAIL PROTECTED] Sent: Tuesday, January 24, 2006 3:45 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] ACD with polycom ip phones On 1/24/06, Douglas Garstang <[EMAIL PROTECTED]> wrote: > Oooooo.... I thought that this was a Polycom limitation, rather than an > Asterisk one. Your saying that the Polycom phones would receive SIP > signalling that would allow them to dynamically update the appearance display > to show if an appearance had a logged in agent or not? > Yes. They do, and the branch there should allow that functionality to work. You can log agents in and out with the phones now and you can also pause/unpause them from the queues using the avail/unavail button. This branch/feature is in production presently at one of our call center clients so I wouldn't necessarily call it "alpha quality" any longer, but I think it still needs some fundamental touchup work before it could be considered to get merged into the /trunk codebase. -- Bird's The Word Technologies, Inc. http://www.btwtech.com/ _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
