Yes it should all behave the way we are used to. However SIP IS
different. The exact behavior will be dependant upon the individual
hard phone.
This of course is if using SIP which we do not know yet...
On Apr 14, 2006, at 1:43 PM, John Novack wrote:
Michael Collins wrote:
A few months ago I needed some help for the following issue:
.) a call comes in
.) Person A takes the call and does an attended transfer to Person B
.) Person A hangs up the phone without waiting for Person B
taking the call
.) the caller get lost at this point !!
At this point the attended transfer should go into a blind transfer.
The phone of Person B should still be ringing and the caller
shouldnt get lost.
I think this is the most usual behaviour of a call transfer also
on the cheapest systems on the market.
Could you remind us of what kinds of phones you are using, and
whether you're using SIP, Zap or something else?
Thanks!
-MC
I think the point of this post and other related ones is the fact
that there are attended and blind transfers, initiated by different
actions, where phone systems for at least the last 20 years have
one action, or transfer.
The person initiating the transfer starts the procedure, and if the
destination extension answers, either through the facilities of
handsfree intercom or picking up the phone, the initiator and the
receiver can confer BEFORE the transfer is complete.
If, on the other hand the initiator either chooses to hang up after
starting the transfer, the transfer is then complete, and the
destination extension rings until answered or overflows into voice
mail.
In NO case should the call get lost. Attended and blind transfer
SHOULD start with the same action and be considered as ONE function
Irrelevant what phones are being used.
JMO
John Novack
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