I am experiencing an issue where if an agent is logged into the queue, but has their client closed. It appears that when the queue calls the agent, it goes through the macro I have setup for that user and will dump them to voicemail if unavailable. This pulls the call out of the queue, which is not what I would like to happen. I am wondering if this is the expected behavior and I should rewrite my macro to handle checking if an agent is logged into the queue, or if there is a way to realize when a call comes from the Queue() application to not dump to voicemail and just ring the agent.
My ideal setup would be agents can log into a queue. If a call comes from the Queue() application it get's passed around via round robin (or whatever I have configured). If the call does not get passed from Queue() (a "normal" call), then proceed to the user's macro and go to voicemail, etc..
Please let me know if you have questions about my setup.
Thanks,
Kyle Sexton
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