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I have a ring group set up with 3 extensions… we’ll
use 14, 15 and 16. When a call comes in, it rings all three extensions. If one
particular extension already is on the phone, it completely skips that phone
and only rings the other 2. Example to explanation sake is: Call comes in, ext. 14 is already in the middle of a call,
15 and 16 will ring normally, but 14 does not have any indication that another
call came in. What I’m trying to accomplish is: I would like the ring group to always ring all 3 phones,
even if one is on the phone. Similar to call waiting I guess… on the “multi-line”
phones, it could ring line 2 or 3 or which ever line is available if that phone
is already in progress. This is necessary because some times there is only 1 person
in the office and may not always be able to hear the other phones ringing…
Call pick up is not what I’m looking for.. (mainly
because again, the person may not hear/know the other phones are ringing). Thank you for any help! Chris |
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