I don't think this is a problem because of the snow storm. I just got off the phone with them. The sales guy I used to deal with left a few months back and since then, its been a pain to get anything done with them. People I have dealt with had no clue.
I called them this morning for a problem to be told that a technical support person will call me back "within an hour". Then no one calls back for 5 hours. So when I call them back, I am told "We don't do technical support on the phone. I don't know who told you that". The lady who I was speaking with had no clue of what I was asking for. She kept putting me on hold to ask someone for an answer. What was my question? Q. We purchased 25 polycom IP 601/501 from you a while back and one of them has a faulty power supply. How do I get a new one? A. Hold on.... Oh! You have to speak with RMA and not technical support. Go to our website / rma and submit an RMA. Q. Well, power supplies don't have serial numbers! A. Hold on. ...... No you will have to obtain an RMA! Q. Well, what do I send to you? Can I speak with a technical support person? A. Hold on. ...... Send us the power supply *and* the phone. Q. It will cost me the money for a power supply to ship the phone to you. Can you tell me somewhere else I can get just the power supply? A. If I had the answer I would have told you, sir. Gah! This is just one case. I am really disappointed with their service. I am worried about our technical support options for the polycom phones after the last few expereinces with Voipsupply. -- VaibhaV On 10/14/06 10:36 AM, "Matt" <[EMAIL PROTECTED]> wrote: > Contact them again... they have always been very good... I'm chocking > this up to the snow storm. > > On 10/13/06, Shaw Terwilliger <[EMAIL PROTECTED]> wrote: >> Matt wrote: >>> Hi, >>> Does anyone know what is going on with voipsupply? My sales guy >>> hasn't been online in several days, their 800 number is fasy busy, as >>> are their direct lines. And the canadian store website is down. What >>> the heck is going on? >> >> If you search the archives from a few months ago you'll find a few >> unhappy voipsupply customers (including me). They never shipped what I >> ordered, didn't respond to any e-mail or calls. The president saw the >> list traffic and sent me a long apology (stating his commitment to >> service) and offered to send me an extra component that I had cancelled >> the order for--free of charge--as a show of good will. >> >> It's been two or three months since that promise, and I never received >> the part. He hasn't responded to my follow-up "did you really mean it?" >> e-mail either. >> >> -- >> Shaw Terwilliger <[EMAIL PROTECTED]> >> SourceGear LLC >> >> >> >> > _______________________________________________ > --Bandwidth and Colocation provided by Easynews.com -- > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users