I think we are going to do it if we get big problems with those many
queues. From what I'm seeing, the biggest problems seem to be related to
agents, so maybe we can have a try at using straight terminals instead of
agents.
l.
On Fri, 05 Jan 2007 01:14:08 +0100, Leo Ann Boon <[EMAIL PROTECTED]> wrote:
Why don't you 'invert' the problem? Group the agents into fixed groups
and put each group in a queue by itself. Each tenant will be assigned a
group queue. If you have 30 agent in groups of 5, you only need 6 queues
to handle 200 tenants. Even if you put each agent in a group by herself,
you're still looking at 30 queues as opposed to 200 queues.
Leo
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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